Azure Basic Support

Pilot

Submit a support request

Welcome to Microsoft Azure Basic support. We're offering this pilot program to you and a limited number of other Azure customers in an effort to improve Azure support services. This pilot gives you a chance to preview support features and give us feedback on them.

Azure Basic support adds to your existing Azure support coverage by including technical guidance from expert Azure engineers on Azure platform services. Even if you don't have a paid support plan, you can use Azure Basic support to help quickly resolve platform-related issues. And for any issues not covered in this pilot, you can find useful guidance from Microsoft self-help articles, or through a paid support subscription.

When you take advantage of Azure Basic support you can easily create a support request, track your support history, and view and manage the details of each submitted ticket in the Azure Preview portal.

FAQ

  • Azure Basic support is a pilot program extended to a limited number of Azure customers. As a part of the pilot, Microsoft has added technical support coverage to your Azure subscriptions. You now receive technical and platform guidance from Azure engineers in a variety of areas including setup, configuration, connectivity, product bugs, and more.

  • Azure Basic support is a short-term pilot, which will end on December 31, 2017.

  • You may have received either an email invitation, or an invite through the Microsoft Azure portal.

    If you received the invite through the Microsoft Azure portal, Azure Basic support features have been automatically added to your Azure account. When you create your first support request in the Microsoft Azure portal, you will be asked to accept the terms and conditions of the pilot. You must accept them in order to activate Azure Basic support.

    If you received an email invitation to join the pilot, Azure Basic support features have been automatically added to your Azure account. When you create your first support request in the Microsoft Azure portal, you will be asked to accept the terms and conditions of the pilot. You must accept them in order to activate Azure Basic support.

  • Using Azure Basic support gives you additional technical support services and offers a way to provide feedback on your support experiences. With access to Microsoft experts to help troubleshoot and resolve issues, your organization can get more out of Azure and your investment in the cloud.

  • To start a support request, visit the Azure Preview portal. Within the portal, you can create a support request. Select the category type “Technical” and the support plan type “Basic.” Troubleshooting steps are listed below on this page.

  • Azure Basic support covers most platform and technical support issues. Issues arising from third-party applications or customer solutions are not included in the scope of Azure Basic support. If you do not find that your issue is included in the pilot program, you can purchase a support contract to get help, or look for self-help documentation online.

  • Azure Subscription Management Support is already included with your Azure Account.

  • There are two ways. We included a link to a short survey in our welcome email for you to share your perspective on Azure and Azure Support. Also, after each support case is closed, you will receive an email that includes a survey requesting feedback on Azure Basic support. Please submit your survey, as your feedback is valuable and helps us continue to improve our support offerings.

How to create a support request for Azure

Go to Microsoft Azure portal Help.

Click Create support request. The New support request and Request type blades open.

Follow the New support request steps:

  1. REQUEST TYPE:

    Select the type of problem you're having: Technical, Billing, Quotas, Subscription management

  2. SUBSCRIPTION:

    Select the Azure subscription that requires support.

  3. RESOURCE:

    Select the product that needs support

  4. SUPPORT PLAN:

    Choose Basic (Pilot). Agree to the terms and click OK.

    Tip: You must acknowledge the pilot terms and conditions upon first use of the Basic support plan.

  5. PROBLEM CATEGORY:

    Select a problem type and category and click OK.

  6. DESCRIPTION:

    Primary contact: Make sure the email address is correct for this request, and change it if necessary. This will not update the primary email address on the account.

    Details: Provide as much information as possible, including any errors or troubleshooting steps you've taken.

    Timespan: Include the date and time when the incident started. Also indicate your time zone.

    Resource: Provide the resource name and ID.

    When finished, click OK.

Your incident will be sent to the Microsoft Azure support team. A support technician will respond to you within one business day.

How to manage your support requests

You can manage your existing support requests by clicking Manage support requests on the Help + support blade.