Microsoft offers a range of support options for customers from developers starting their journey in the cloud to organizations deploying business-critical, strategic applications on Microsoft Azure.
|Support plans||Included with Azure||Developer||Standard||Professional Direct||Premier|
|Best for:||Billing and subscription support; online self-help||Trial and non-production environments||Production workload environments||Business-critical dependence||Substantial dependence across multiple products|
|Range of support||Microsoft Azure||Microsoft Azure||Microsoft Azure||Microsoft Azure||All Microsoft products|
|Twitter @AzureSupport & Forums 1|
|Technical support for Azure service issues via Resource health 2,4|
|Unlimited 24x7 billing & subscription support|
|Unlimited 24x7 technical support, including non-Microsoft technologies running on Azure||Business hours only 4|
|Non-Microsoft technologies running on Azure|
|Advisory services||Limited advisory||Customer-specific|
|Escalation and account management||Pooled account management||Assigned account management|
|Initial response time 3||< 8 hours 4||< 2 hours||< 1 hour||< 15 minutes (with Azure Rapid Response) or <1 hour (without Azure Rapid Response)|
|Monthly costs||$29/mo||$300/mo||$1000/mo||Contact us|
|Support plans 4||Developer||Standard||Professional Direct||Premier|
Support plans and pricing on this page are for Azure customers and do not include plans for Azure Government or Azure Germany customers.
Azure Government support includes a range of support options designed to meet the needs of United States government agencies. Learn more.
Azure Germany support includes a range of support options designed to match the Azure Germany privacy standards. Learn more.
Azure Premier, Professional Direct, and Standard support agreements can be purchased as part of your Enterprise Agreement (EA) through your sales representative and are subject to your EA terms. Developer Support is not available in EA. Azure Professional Direct, Standard, and Developer can also be purchased online, except where Azure was purchased via an Enterprise Agreement (EA).
The subscription term is six months. Acceptable payment types for online purchase are limited to credit and debit cards, unless previously approved for invoice. Please note that we do not accept prepaid and virtual credit cards. You will be billed monthly, along with your Azure subscription. Monetary commitment dollars may not be applied toward support. You may choose to upgrade your current Azure support offer at any time by contacting Billing and Subscription support.
For additional information on Premier support, including how to purchase, please visit the Premier support website.
Azure Developer, Standard, and Professional Direct support plans are generally available in markets in which Microsoft Azure is offered.
By default, your subscription to support will automatically renew. You will be notified via e-mail when your term is about to renew. You may disable the auto-renewal at any time.
Azure support requires commitment for the duration of the subscription term. Cancellation will not result in a pro-rated refund.