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Azure Support For Customers

Microsoft offers a range of support options for customers from developers starting their journey in the cloud to enterprises deploying business critical, strategic applications on Microsoft Azure.

Feature comparison

Support plans Included Developer Standard Professional Direct Premier
Best for: Billing and Subscription Support; Online Self-Help Non-production environment Limited business critical dependence on Azure Substantial dependence on Azure Business critical, strategic dependence on Azure
Range of support Microsoft Azure Microsoft Azure Microsoft Azure Microsoft Azure All Microsoft products
Twitter @AzureSupport
Azure Forums4 and Documentation
Support for Azure service issues via Self-Help (Resource Health, Troubleshooting)
Unlimited 24x7 Billing & Subscription Support
Azure Service Dashboard
Unlimited 24x7 technical support Business hours only 2
Non-Microsoft technologies running on Azure
Advisory services -- -- Limited advisory Customer-specific
Support account management -- -- Pooled Assigned
Escalation management -- --
Cloud Service Dependency Mapping -- -- --
Onsite support -- -- --
Initial response time 1 < 8 hours 2 < 2 hours < 1 hour < 15 minutes (with Azure Rapid Response) or <1 hour (without Azure Rapid Response)
Maximum severity C A A A
Monthly costs Included $29/mo $300/mo $1000/mo Contact us
Support plans 3 Included with Azure subscription Learn more Learn more Learn more Learn more
Purchase Support Purchase Support Purchase Support Contact Premier

1 Initial response time (IRT) shown is for the maximum severity of each offering, and is the fastest IRT available for each offering. Lower severities have a longer IRT.

2 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). For North America, business hours are 6:00 AM to 6:00 PM Pacific time, Monday through Friday excluding holidays. In Japan, business hours are from 9 AM to 5:30 PM weekdays.

3 Support provided in nine languages: English, Spanish, French, German, Italian, Portuguese, Traditional Chinese, Korean, and Japanese: 24x7 in English for Sev A and B and in Japanese for severity A. For other languages and severities, support provided during local business hours.

4 Two Azure online forum options: MSDN and Stack Overflow. MSDN is a Microsoft online property. Stack Overflow is not associated or affiliated with Microsoft.

Get the Azure Support datasheet

Included for all Azure customers and partners

  • Support provided in nine languages: English, Spanish, French, German, Italian, Portuguese, Traditional Chinese, Korean, and Japanese: 24x7 in English for Sev A and B and in Japanese for severity A. For other languages and severities, support provided during local business hours.
  • Unlimited subscription management (e.g., billing, quota adjustments, account transfers)
  • Two Azure online forum options: MSDN and Stack Overflow. MSDN is a Microsoft online property. Stack Overflow is not associated or affiliated with Microsoft.
  • Twitter @AzureSupport
  • Azure service dashboard

Azure Government customers

Azure Government is temporarily offering customers Premier Support at no additional cost while the full range of Azure Government technical support offerings is finalized. Premier Support includes reactive technical support, a direct phone line, a Microsoft Technical Account Manager, and the support of a team of Azure engineers. After the initial program start period, Premier Support will continue to be available for an added cost and will include a full range of additional Azure Government support options designed to meet individual customer needs.

Learn more

Purchase options

Azure Premier, Professional Direct, and Standard support agreements can be purchased as part of your Enterprise Agreement (EA) and are subject to your EA terms. Developer Support is not available in EA.  Contact your Microsoft Sales Representative for more information.

Azure Professional Direct, Standard, and Developer can also be purchased online.

The subscription term is 6-months. Acceptable payment types for online purchase are limited to credit and debit cards, unless previously approved for invoice. Please note that we do not accept prepaid and virtual credit cards. You will be billed monthly, along with your Azure subscription. Monetary commitment dollars may not be applied toward Support. You may choose to upgrade your current Azure Support offer at any time by contacting Billing and Subscription Support.

For additional information on Premier Support, including how to purchase, please visit the Premier Support website.

Offering availability

Azure Developer, Standard, and Professional Direct Support plans are generally available in markets in which Microsoft Azure is offered.

Renewal policy

By default, your subscription to Support will automatically renew. You will be notified via e-mail when your term is about to renew. You may disable the auto-renewal at any time.

Cancellation policy

Azure Support requires commitment for the duration of the subscription term. Cancelation will not result in a pro-rated refund.