Microsoft offers a range of support options for customers from developers starting their journey in the cloud to enterprises deploying business critical, strategic applications on Microsoft Azure.
|Support plans||Included||Developer||Standard||Professional Direct||Premier|
|Best for:||Billing and Subscription Support; Online Self-Help||Non-production environment||Limited business critical dependence on Azure||Substantial dependence on Azure||Business critical, strategic dependence on Azure|
|Range of support||Microsoft Azure||Microsoft Azure||Microsoft Azure||Microsoft Azure||All Microsoft products|
|Azure Forums4 and Documentation|
|Support for Azure service issues via Self-Help (Resource Health, Troubleshooting)|
|Unlimited 24x7 Billing & Subscription Support|
|Azure Service Dashboard|
|Unlimited 24x7 technical support||Business hours only 2|
|Non-Microsoft technologies running on Azure|
|Advisory services||--||--||Limited advisory||Customer-specific|
|Support account management||--||--||Pooled||Assigned|
|Cloud Service Dependency Mapping||--||--||--|
|Initial response time 1||< 8 hours 2||< 2 hours||< 1 hour||< 15 minutes (with Azure Rapid Response) or <1 hour (without Azure Rapid Response)|
|Monthly costs||Included||$29/mo||$300/mo||$1000/mo||Contact us|
|Support plans 3||Included with Azure subscription||Learn more||Learn more||Learn more||Learn more|
|Purchase Support||Purchase Support||Purchase Support||Contact Premier|
Azure Premier, Professional Direct, and Standard support agreements can be purchased as part of your Enterprise Agreement (EA) and are subject to your EA terms. Developer Support is not available in EA. Contact your Microsoft Sales Representative for more information.
Azure Professional Direct, Standard, and Developer can also be purchased online.
The subscription term is 6-months. Acceptable payment types for online purchase are limited to credit and debit cards, unless previously approved for invoice. Please note that we do not accept prepaid and virtual credit cards. You will be billed monthly, along with your Azure subscription. Monetary commitment dollars may not be applied toward Support. You may choose to upgrade your current Azure Support offer at any time by contacting Billing and Subscription Support.
For additional information on Premier Support, including how to purchase, please visit the Premier Support website.
Azure Developer, Standard, and Professional Direct Support plans are generally available in markets in which Microsoft Azure is offered.
By default, your subscription to Support will automatically renew. You will be notified via e-mail when your term is about to renew. You may disable the auto-renewal at any time.
Azure Support requires commitment for the duration of the subscription term. Cancelation will not result in a pro-rated refund.