Questions? Feedback? powered by Olark live chat software
Skip Navigation

Azure Support For Customers

Microsoft offers a range of support options for customers from developers starting their journey in the cloud to enterprises deploying business critical, strategic applications on Microsoft Azure.

Feature comparison

Support plans Developer Standard Professional Direct Premier
Best for: Non-production environment Limited business critical dependence on Azure Substantial dependence on Azure Business critical, strategic dependence on Azure
Range of support Microsoft Azure Microsoft Azure Microsoft Azure All Microsoft products
Unlimited 24x7 technical support Business hours only 2
Non-Microsoft technologies running on Azure
Advisory services -- -- Limited advisory Customer-specific
Support account management -- -- Pooled Assigned
Escalation management -- --
Cloud Service Dependency Mapping -- -- --
Onsite support -- -- --
Initial response time 1 < 8 business hours 2 < 2 hours < 1 hour < 15 minutes (with Azure Rapid Response) or <1 hour (without Azure Rapid Response)
Maximum severity C A A A
Monthly costs $29/mo $300/mo $1000/mo Contact us
Support plans Learn more Learn more Learn more Learn more
Purchase Support Purchase Support Purchase Support Purchase Support

1 Initial response time (IRT) shown is for the maximum severity of each offering, and is the fastest IRT available for each offering. Lower severities have a longer IRT.

2 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). For North America, business hours are 6:00 AM to 6:00 PM Pacific time, Monday through Friday excluding holidays. In Japan, business hours are from 9 AM to 5:30 PM weekdays.

Get the Azure Support datasheet

Included for all Azure customers and partners

  • Support provided in nine languages: English, Spanish, French, German, Italian, Portuguese, Traditional Chinese, Korean, and Japanese: 24x7 in English for Sev A and B and in Japanese for severity A. For other languages and severities, support provided during local business hours.
  • Unlimited subscription management (e.g., billing, quota adjustments, account transfers)
  • Two Azure online forum options: MSDN and Stack Overflow. MSDN is a Microsoft online property. Stack Overflow is not associated or affiliated with Microsoft.
  • Twitter @AzureSupport
  • Azure service dashboard

Purchase options

Azure Premier, Professional Direct, and Standard support agreements can be purchased as part of your Enterprise Agreement (EA) and are subject to your EA terms. Developer Support is not available in EA.  Contact your Microsoft Sales Representative for more information.

Azure Professional Direct, Standard, and Developer can also be purchased online.

The subscription term is 6-months. Acceptable payment types for online purchase are limited to credit and debit cards, unless previously approved for invoice. Please note that we do not accept prepaid and virtual credit cards. You will be billed monthly, along with your Azure subscription. Monetary commitment dollars may not be applied toward Support. You may choose to upgrade your current Azure Support offer at any time by contacting Billing and Subscription Support.

For additional information on Premier Support, including how to purchase, please visit the Premier Support website.

Offering availability

Azure Developer, Standard, and Professional Direct Support plans are generally available in markets in which Microsoft Azure is offered.

Renewal policy

By default, your subscription to Support will automatically renew. You will be notified via e-mail when your term is about to renew. You may disable the auto-renewal at any time.

Cancellation policy

Azure Support requires commitment for the duration of the subscription term. Cancelation will not result in a pro-rated refund.