Azure Support: Professional Direct (ProDirect)

The Azure ProDirect offering is most appropriate for mid-size to large companies with substantial business critical utilization of Microsoft Azure.

$1000/mo

ProDirect details

Range of support Microsoft Azure
Unlimited 24x7 billing & subscription support 1 Included
Unlimited 24x7 technical support 1 Included
Non-Microsoft technologies running on Azure (See FAQ) Microsoft will assist Azure customers with issues associated with select non-Microsoft technologies.
Escalation management Included
Advisory services (See FAQ) Guidance based on best practices to:
  • Plan for deployments and migrations
  • Plan for hybrid cloud solutions
  • Boost performance
  • Improve reliability and recoverability
  • Enhance security
Service account management
  • Monthly Service Review
  • “Ask the Experts” Online Seminar
  • Enhanced outage communications
  • Onboarding
Incident submission Online
Initial response time < 1 hour
Maximum severity 2 “A” (Critical business impact)

1 24x7 in English for Sev A and B and in Japanese for severity A. For other languages and severities, support provided during local business hours.

2 The maximum severity (business impact) for ProDirect is “A” regardless of language.; Severity: A (highest level of impact), B, C. See Support Response for more information.

Included for all Azure customers and partners

  • Support provided in nine languages: English, Spanish, French, German, Italian, Portuguese, Traditional Chinese, Korean, and Japanese.
  • Unlimited subscription management (e.g., billing, quota adjustments, account transfers)
  • Two Azure online forum options: MSDN and Stack Overflow. MSDN is a Microsoft online property. Stack Overflow is not associated or affiliated with Microsoft.
  • Twitter @AzureSupport
  • Azure service dashboard

ProDirect Case studies

Learn about other plans

PREMIER

The Premier offering is well suited for large or global enterprises with strategic and business critical dependence on Microsoft products including Azure.

Learn more

STANDARD

Azure Standard is a good choice for small to mid-size companies with minimal business critical dependence on Microsoft Azure.

Learn more

DEVELOPER

Azure Developer is appropriate for companies or individuals using Microsoft Azure in a non-production environment or for trial and evaluation.

Learn more