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  • Reactive technical support
  • Support for non-Microsoft technologies running on Azure
  • Lowest priced technical support option

Developer details

Developer details
Range of support Microsoft Azure
Billing and subscription management support included for all Azure customers
Ability to submit support issues 24x71
Non-Microsoft technologies running on Azure (See FAQ)

Microsoft will assist Azure customers with issues associated with select non-Microsoft technologies.

Incident submission


Initial response time

< 8 hours1

Maximum severity2

"C" (Minimal business impact)

1 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). For North America, business hours are 6:00 AM to 6:00 PM Pacific time, Monday through Friday excluding holidays. In Japan, business hours are from 9 AM to 5:30 PM weekdays.

2 The maximum severity (business impact) for Developer is "C" regardless of language.; Severity "C" is the lowest level of business impact.

Included for all Azure customers and partners

  • Support provided in nine languages: English, Spanish, French, German, Italian, Portuguese, Traditional Chinese, Korean, and Japanese.
  • Unlimited subscription management (e.g., billing, quota adjustments, account transfers)
  • Two Azure online forum options: Microsoft Q&A and Stack Overflow. Microsoft Q&A is a Microsoft online property. Stack Overflow is not associated or affiliated with Microsoft.
  • Twitter @AzureSupport
  • Azure service dashboard

Learn about other plans


The Azure ProDirect offering is most appropriate for mid-size or large companies with substantial business critical utilization of Microsoft Azure.


The Azure Standard offering is a good choice for small or mid-size companies with minimal business critical dependence on Microsoft Azure.