Azure Support: Standard
The Azure Standard offering is a good choice for small or mid-size companies with minimal business critical dependence on Microsoft Azure.
- Reactive 24x7 technical support
- Fast initial response for support issues
- Ability to set severity of issues
|Range of support||Microsoft Azure|
|Unlimited 24x7 billing & subscription support 1|
|Unlimited 24x7 technical support 1|
|Non-Microsoft technologies running on Azure (See FAQ)||Microsoft will assist Azure customers with issues associated with select non-Microsoft technologies.|
|Initial response time||< 2 hours|
|Maximum severity 2||“A” (Critical business impact)|
Included for all Azure customers and partners
- Support provided in nine languages: English, Spanish, French, German, Italian, Portuguese, Traditional Chinese, Korean, and Japanese.
- Unlimited subscription management (e.g., billing, quota adjustments, account transfers)
- Two Azure online forum options: MSDN and Stack Overflow. MSDN is a Microsoft online property. Stack Overflow is not associated or affiliated with Microsoft.
- Twitter @AzureSupport
- Azure service dashboard
Learn about other plans
The Premier offering is well suited for large or global enterprises with strategic and business critical dependence on Microsoft products including Azure.Learn more
The Azure ProDirect offering is most appropriate for mid-size or large companies with substantial business critical utilization of Microsoft Azure.Learn more
The Azure Developer offering is appropriate for companies or individuals using Microsoft Azure in a non-production environment or for trial and evaluationLearn more