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  • Ability to submit support issues 24x7

  • Fast initial response for support issues

  • Ability to set severity of issues

Standard details

Range of support Microsoft Azure

Billing and subscription management support included for all Azure customers

Ability to submit support issues 24x71

Non-Microsoft technologies running on Azure (See FAQ)

Microsoft will assist Azure customers with issues associated with select non-Microsoft technologies.

Incident submission


< 1 hours

Maximum severity2

“A” (Critical business impact)

1 24x7 in English for Sev A and B and in Japanese for severity A. For other languages and severities, support provided during local business hours.

2 The maximum severity (business impact) for Standard is “A” regardless of language. Severity: A (highest level of impact), B, C

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Download Azure support plans datasheet

Included for all Azure customers and partners

  • Support provided in ten languages: English, Spanish, French, German, Italian, Portuguese, Simplified Chinese, Traditional Chinese, Korean, and Japanese.
  • Unlimited subscription management (e.g., billing, quota adjustments, account transfers).
  • Two Azure online forum options: Microsoft Q&A and Stack Overflow. Microsoft Q&A is a Microsoft online property. Stack Overflow is not associated or affiliated with Microsoft.
  • Twitter @AzureSupport
  • Azure service dashboard

Learn about other plans


The Azure ProDirect offering is most appropriate for mid-size or large companies with substantial business critical utilization of Microsoft Azure.


The Azure Developer offering is appropriate for companies or individuals using Microsoft Azure in a non-production environment or for trial and evaluation.