Microsoft offers a range of support options for a variety of needs, whether you’re a solo developer newly exploring the cloud or work for an enterprise deploying business-critical workloads on Microsoft Azure.
How are you using Azure?
Trial, testing, and development
If you’re getting started with Azure in a non-production environment or trying it out for your business, the Developer plan gives you access to Microsoft support resources and engineers to troubleshoot issues with unlimited technical support during business hours.
When you’re running a production workload on Azure and need 24x7 technical support with a fast response time, the Standard plan provides you with quick access to support resources and engineers whenever you need them, so you can troubleshoot issues with unlimited technical support.
If you need faster response times, proactive monitoring and high-severity incident escalation management from a collaborative account management team, you want Professional Direct support. You also get more services, information, and experts, plus upcoming features and releases.