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Compare support plans

Explore the range of Azure support options and choose the plan that best fits, whether you're a developer just starting your cloud journey or a large organization deploying business-critical, strategic applications.

If you’re looking for a comprehensive, organization-wide support plan that includes Azure, Microsoft 365, and Dynamics 365, explore enterprise support.

organization-wide support plan
Basic DEVELOPER STANDARD PROFESSIONAL DIRECT
 
PRICE

Included for all Azure customers

$29 per month

$100 per month

$1,000 per month

SCOPE

Included for all Azure customers

Trial and non-production environments

Production workload environments

Business-critical dependence

BILLING AND SUBSCRIPTION MANAGEMENT SUPPORT
included
included
included
included
24/7 SELF-HELP RESOURCES, INCLUDING MICROSOFT LEARN, AZURE PORTAL HOW-TO VIDEOS, DOCUMENTATION, AND COMMUNITY SUPPORT
included
included
included
included
ABILITY TO SUBMIT AS MANY SUPPORT TICKETS AS YOU NEED
included
included
included
included
AZURE ADVISOR—YOUR FREE, PERSONALIZED GUIDE TO AZURE BEST PRACTICES
included
included
included
included
AZURE HEALTH STATUS AND NOTIFICATIONS
included
included
included
included
THIRD-PARTY SOFTWARE SUPPORT WITH INTEROPERABILITY AND CONFIGURATION GUIDANCE AND TROUBLESHOOTING
included
included
included
24/7 ACCESS TO TECHNICAL SUPPORT BY EMAIL AND PHONE AFTER A SUPPORT REQUEST IS SUBMITTED

Available during business hours by email only.

included
included
CASE SEVERITY AND RESPONSE TIME

Minimal business impact (Sev C): Within eight business hours1

Minimal business impact (Sev C): Within eight business hours1

Moderate business impact (Sev B): Within four hours

Critical business impact (Sev A): Within one hour

Minimal business impact (Sev C): Within five business hours1

Moderate business impact (Sev B): Within two hours

Critical business impact (Sev A): Within one hour

ARCHITECTURE SUPPORT

General guidance

General guidance

Guidance from a pool of ProDirect delivery managers

SUPPORT API (SEE DETAILS)

Create and manage Azure support tickets programmatically

OPERATIONS SUPPORT

Service reviews and advisory consultation from a pool of ProDirect delivery managers are non-transferable and limited to Azure ProDirect customers only

TRAINING

Webinars led by Azure experts

PROACTIVE GUIDANCE

From a pool of ProDirect delivery managers

1 For most countries and regions, business hours are from 9:00 AM to 5:00 PM (local time) Monday through Friday, excluding holidays. For North America, business hours are from 6:00 AM to 6:00 PM (Pacific time), Monday through Friday, excluding holidays. In Japan, business hours are from 9:00 AM to 5:30 PM, Monday through Friday, excluding holidays.

More information

Azure support plans and benefits in these plans are utilized by customers, and not transferrable.

 

We provide support in nine languages: English, Spanish, French, German, Italian, Portuguese, Traditional Chinese, Korean, and Japanese.

 

If you purchase ProDirect support, we’ll email you to help you get started.

Purchase options

Azure.com only accepts payments by credit and debit cards unless invoicing has been arranged. Azure Prepayment dollars can’t be applied to support plans. Cancellation of support plans won’t result in a prorated refund.

 

You’ll be billed monthly for your Azure support plan, which will be automatically renewed. You’ll receive an email notification when your plan’s term is about to renew, and you may disable auto-renewal at any time.

 

Learn more about enterprise support.