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Azure Bot Services pricing

Create bots and connect them across channels

Develop enterprise-grade conversational AI experiences while maintaining control of your data. Build multi-lingual and multi-modal bots for any scenario – from sales to customer support and employee productivity.

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Prices are estimates only and are not intended as actual price quotes. Actual pricing may vary depending on the type of agreement entered with Microsoft and the currency exchange rate. Prices are calculated based on US dollars and converted using Thomson Reuters benchmark rates refreshed on the first day of each calendar month. Sign in to the Azure pricing calculator to see pricing based on your current program/offer with Microsoft. Contact an Azure sales specialist for more information on pricing or to request a price quote. See frequently asked questions about Azure pricing.

Free S1
Standard channels Unlimited messages
Premium channels $- per 1,000 messages

Apart from the above pricing, you also pay for resources consumed as described below.

For the Bot creation plans, your bot will be powered by Azure App Services and follows the App Services pricing model.

  • For an AzureBot, an Azure Web App will be provisioned to host your bot.
  • For a Bot Channels Registration, no App service will be provisioned.
Azure Bot Service (App Service run as standard Azure Web App) More information Pricing

As a part of creating your bot, Azure Bot Service will optionally provision an instance of Application Insights using the Basic tier and will appear in your Azure subscription. Azure Bot Service will then be configured to send diagnostic events and other telemetry for your bot and is used to power the analytics page. Learn more about Bot Service analytics.

Application Insights More information Pricing

During bot creation, you will choose an Azure Bot Service template most appropriate for your scenario. Depending on which template you use for your Bot, Azure Bot Service may need to provision an instance of the Cognitive Service Language Understanding Intelligent Service (LUIS) or QnA Maker. Both are created using free or trial tiers and will appear in your Azure subscription.

Language Understanding (LUIS) More information Pricing
QnA Maker More information Trial
Speech More information Pricing

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Additional resources

Azure Bot Services details

Learn more about Azure Bot Services features and capabilities.

Pricing calculator

Estimate your expected monthly costs for using any combination of Azure products.

SLA

Review the Service Level Agreement for this product.

Documentation

Review technical tutorials, videos, and more Azure Bot Services resources.

  • Bots communicate with the Bot Service channels by sending Activity objects to the channel endpoint via HTTP POST, and by Activity objects being sent to the Bot’s endpoint via HTTP POST. Each of these Activity POSTs is a message.

  • The Bot Service provides protocols and API’s through which you can connect your Bot to the services where your customers are. A channel represents the service you wish to reach your users on, such as Skype, Microsoft Teams or Facebook.

  • Standard channels include Microsoft first-party services (such as Skype, Cortana and Microsoft Teams) and services with publicly available Bot API’s (such as Facebook and Slack). Please refer to the Bot Service documentation for the complete list.

  • The premium channels allow your bot to reliably communicate with users within your own application or on your website. These channels allow you to customize the client experience for your users by customizing the open source DirectLine and Web Chat clients. Please refer to the Bot Service documentation for details.

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