Intertek Group provides quality and safety solutions for numerous industries worldwide. The company—founded in 1885 in the United Kingdom (UK)—tests, inspects, and certifies products for its customers and employs more than 35,000 people. Intertek, which is listed on the London Stock Exchange, operates in five divisions: industry and assurance, commodities, consumer goods, commercial and electrical, and chemicals and pharmaceuticals. In 2012, it had a turnover of £2 billion (US$3 billion).
Intertek supports the manufacture of energy-generation and distribution equipment with testing and certification solutions. The organisation required an overhaul of its user-configurable reporting system because the largely manual, paper-based process for creating reports from each inspection was time consuming and complex. The solution was to be rolled out to 15,000 users across 88 countries.
James Canham, Technical Inspection Services Regional Business Unit Manager, Intertek, says: “We wanted an application that would help us to create client reports electronically using Microsoft Word on tablets and laptops. We needed a solution that would allow our inspectors to create their inspection reports using minimal key strokes, but still produce a narrative report quickly.
“We need to deliver completed inspection reports to customers in Microsoft Word. It was paramount to our business to give inspectors the ability to edit their inspection reports manually in Microsoft Word. This being the case, it was an obvious choice to use Windows-based technology.”
Intertek had several other requirements. Canham says: “The solution needed to work offline, integrate with an existing job management system, and produce high-quality branded reports displaying complex structured data in a straightforward style.”