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IT-driftsteamet utformet en ny overvåkingsmodell for infrastrukturen ved å flytte til skyen

Se hvordan det å ta en desentralisert tilnærming til overvåking gjør det mulig for både IT- og forretningsappteamene å gi mer verdi til rollene sine.

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Utfordringen: Tilpasse seg til en skydriftsmodell

Manageability Platforms-teamet er en del av Microsoft Core Services and Engineering (CSEO). Tidligere administrerte de infrastrukturen i et sentralisert overvåkings- og varslingsmiljø med en tydelig modell: De leverte en selvstendig tjeneste som forretningsappteamene brukte. Så gikk Microsoft over til skyen, og modellen fungerte ikke lenger.

Da selskapet flyttet interne systemer og apper til Azure, opprettet forretningsapp-teamene sine egne virtuelle maskiner (VMer) og ønsket full kontroll over dem, men Manageability Platforms-teamet stod fortsatt ansvarlig for å overvåke og administrere dem. Forsøk på å dele opp ansvar løste ikke problemet. Manageability Platforms-teamet innså at med å flytte til skyen, var den beste måten å oppfylle deres oppgave med å gjøre det mulig å utvikle teamene å komme seg ut av den daglige overvåkningsvirksomheten og utvikle en ny, desentralisert overvåkingsmodell.

"The move to Azure redefined the relationship between business app teams and us … It literally broke how we worked, including our accountability model, and we had to redesign our support services to accommodate the new self-service cloud model."

Dana Baxter, Principal Service Engineer, Manageability Platforms

Endre kontrollkulturen

Initially, the Manageability Platforms team tried creating its own pool of Azure subscriptions for the business app teams to use. They quickly found that were still a bottleneck for teams that wanted to administer things on their own. With automation and self-service capabilities becoming available in Azure Monitor, the Manageability Platforms team saw the opportunity to replace their centralized model and hand over responsibility for monitoring to the business app teams. At the same time, they knew they'd have to drive a challenging cultural shift to overcome resistance.

But first, they had to make sure that the operations part of the new DevOps model was in order. They cleaned up a mess of old alerts from about 100 down to 15 and then created a toolkit on GitHub to help the business app teams monitor their own infrastructure. The toolkit established guardrails that helped Manageability Platforms ease their own discomfort with having to relinquish control over something they'd owned for years. Their final push involved a major, multifaceted communication and training effort across the organization.

"Our KPIs used to be all about alerts, trouble tickets, time to resolution, and so on. Today they're around things like inventory, security patching, compliance, and other components of enterprise manageability."

Dana Baxter, Principal Service Engineer, Manageability Platforms

Desentralisert overvåking gir begge teamene muligheter

The transition to a decentralized, self-service approach to enterprise monitoring and reporting wasn't easy, but it was worth the effort. Now, reporting and dashboard tools that are enabled by Azure Monitor and Power BI make it easy for business app teams to monitor any part of their environment. With the ability to quickly tailor their own dashboards and alerts to align with how they build and manage their apps, they configure the monitoring environment that best meets their needs. Instead of providing a day-to-day monitoring service that the development teams consume, today the Manageability Platforms team members have become valued consultants in their partnership with development. Most importantly, they're free to focus on more strategic, forward-looking projects—such as security patching, inventory, and compliance—that bring more value to the business.

Se nærmere på reisen teamet tok for å komme til en skydriftsmodell.

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