Compare support plans
Explore the range of Azure support options and choose the plan that best fits, whether you're a developer just starting your cloud journey or a large organization deploying business-critical, strategic applications.
| Basic | DEVELOPER | STANDARD | PROFESSIONAL DIRECT | UNIFIED ENTERPRISE | |
|---|---|---|---|---|---|
| BEST FOR | Included for all Azure customers | Trial and non-production environments on Azure | Production workload environments on Azure | Small to medium-size companies with business-critical utilization of Azure | Enterprise-grade services and support for business and/or with mission-critical dependence on Azure and other Microsoft technologies |
| PRICE | Included for all Azure customers | $29 per month | $100 per month | $1,000 per month | |
| PRODUCT COVERAGE | Azure only | Azure only | Azure only | Azure only | Comprehensive coverage for Azure, Microsoft 365, Dynamics 365, and other Microsoft technologies |
| BILLING AND SUBSCRIPTION MANAGEMENT SUPPORT |  | | | | |
| 24/7 SELF-HELP RESOURCES, INCLUDING MICROSOFT LEARN, AZURE PORTAL HOW-TO VIDEOS, DOCUMENTATION, AND COMMUNITY SUPPORT | | | | | Including Services Hub for one-stop support management, recommendations |
| ABILITY TO SUBMIT AS MANY SUPPORT TICKETS AS YOU NEED (BILLING + MICROSOFT Q&A) | | | | | |
| AZURE ADVISOR—YOUR FREE, PERSONALIZED GUIDE TO AZURE BEST PRACTICES | | | | | |
| AZURE HEALTH STATUS AND NOTIFICATIONS | | | | | |
| THIRD-PARTY SOFTWARE SUPPORT WITH INTEROPERABILITY AND CONFIGURATION GUIDANCE AND TROUBLESHOOTING | not included | | | | |
| ACCESS TO TECHNICAL SUPPORT BY EMAIL, PHONE, AND CHAT1 AFTER A SUPPORT REQUEST IS SUBMITTED | not included | Business hours access to Support Engineers via prioritized responses on Microsoft Q&A | 24x7 | 24x7 | 24x7 + escalation management |
| CASE SEVERITY AND RESPONSE TIME | not included | Minimal business impact (Sev C): Within eight business hours2 | Minimal business impact (Sev C): Within eight business hours2 Moderate business impact (Sev B): Within four hours Critical business impact (Sev A): Within one hour | Minimal business impact (Sev C): within four business hours2 Moderate business impact (Sev B): Within two hours Critical business impact (Sev A): Within one hour | Minimal business impact (Sev C): Within four business hours2 Moderate business impact (Sev B): Within two hours Critical business impact (Sev A): Within one hour Critical business system down (Sev 1): Within 15 mins for Azure, one hour for all other products |
| ARCHITECTURE SUPPORT | not included | General guidance | General guidance | Guidance from a pool of ProDirect delivery managers | As-needed advisory support included |
| SUPPORT API | not included | not included | not included | Create and manage Azure support tickets programmatically | Create and manage Azure support tickets programmatically |
| OPERATIONS SUPPORT | not included | not included | not included | Service reviews and advisory consultation from a pool of ProDirect delivery managers are non-transferable and limited to Azure ProDirect customers only | Regular governance strategy with Customer Success Delivery Reviews designed to monitor and guide the delivery of services while maintaining a strong partnership and continuous value realization3 |
| TRAINING | not included | not included | not included | Webinars led by Azure experts | Includes Services Hub for on-demand videos, hands-on labs, learning paths, and expert-led webcasts |
| PROACTIVE GUIDANCE | | | | From a pool of ProDirect delivery managers | Expert-led engagements uniquely designed by Microsoft Intellectual Property to accelerate your cloud solution success3 |
| SUCCESS MANAGEMENT SERVICES | | | | | Provided digitally and/or by Customer Success Account Managers |
| AS-NEEDED ADVISORY SUPPORT | | | | | |
| AS-NEEDED ON-DEMAND HEALTH ASSESSMENTS | | | | | |
| SPECIALIZED SERVICES | | | | | Access to Value Acceleration Services3 and Mission Critical Services3 |
| FLEX ALLOWANCE | | | | | Available as a flexible portion of your base package list price that can be applied towards the purchase of Specialized Services |
- [1] Chat is available during business hours, depending on engineer availability. Chat is available for select Azure Services and in English only.
- [2] For most countries and regions, business hours are from 9:00 AM to 5:00 PM (local time) Monday through Friday, excluding holidays. For North America, business hours are from 6:00 AM to 6:00 PM (Pacific time), Monday through Friday, excluding holidays. In Japan, business hours are from 9:00 AM to 5:30 PM, Monday through Friday, excluding holidays.
- [3] Available via Flex Allowance or through add-on purchases.
More information
Azure support plans and benefits in these plans are utilized by customers, and not transferrable.
We provide support in nine languages: English, French, German, Italian, Japanese, Korean, Portuguese, Spanish, and Traditional Chinese.
If you purchase ProDirect support, we’ll email you to help you get started.
Purchase options
Azure.com only accepts payments by credit and debit cards unless invoicing has been arranged. Azure Prepayment dollars can’t be applied to support plans. Cancellation of support plans won’t result in a prorated refund.
You’ll be billed monthly for your Azure support plan, which will be automatically renewed. You’ll receive an email notification when your plan’s term is about to renew, and you may disable auto-renewal at any time.