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Lili Cheng

Lili Cheng

Corporate Vice President, Conversational AI

Latest posts

Showing 1 – 8 of 8 posts found

Published • 2 min read

Enabling collaborative bot development across your organization for any user 

Conversational artificial intelligence (AI) is enabling organizations to improve their business in areas like customer service and employee engagement by automating some of the most commonly requested services, which frees up employees to take on more value-adding activities. While the benefits of conversational AI are well established, determining who in an organization should build these solutions is not always clear.

Published • 6 min read

Build conversational experiences with Microsoft Bot Framework 

Conversational AI is the next user interface paradigm in computing, making human and computer interactions more natural. We’ve evolved from a world where humans have to learn and adapt to computers to one where computers are learning how to understand and interact with humans.

Published • 3 min read

Microsoft Azure Announces Industry’s First Cloud Bot-as-a-Service 

We are thrilled by the surprisingly large number of bots, tools, channels and the overall vibrancy and excitement within the developer community since our launch of Bot Framework on Github in March. The democratization of AI and the advancement of conversational canvasses are well underway.