Lili Cheng posts

Since the start of the pandemic, Microsoft Healthcare Bot has been at the leading edge of helping organizations be more agile with the patient engagement.

Conversational artificial intelligence (AI) is enabling organizations to improve their business in areas like customer service and employee engagement by automating some of the most commonly requested services, which frees up employees to take on more value-adding activities.

This week at Microsoft Ignite, we announced updates to our products to make it easier for organizations to build robust conversational solutions, and to deploy them wherever their customers are. We are sharing some of the highlights below.

Whether in a vehicle looking to find the nearest gas station, or on a factory floor needing to stop the production line, it is easy to imagine ways in which conversation-based interactions can enhance experiences and increase productivity.

Conversational AI is the next user interface paradigm in computing, making human and computer interactions more natural. We’ve evolved from a world where humans have to learn and adapt to computers to one where computers are learning how to understand and interact with humans.

Conversational AI is the next user interface (UI) wave in computing.

Conversational AI, or making human and computer interactions more natural, has been a goal since technology became ubiquitous in our society.

We are thrilled by the surprisingly large number of bots, tools, channels and the overall vibrancy and excitement within the developer community since our launch of Bot Framework on Github in March. The democratization of AI and the advancement of conversational canvasses are well underway.