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Health Bot

A managed service purpose-built for development of virtual healthcare assistants.

Build conversational AI experiences for Healthcare

Azure Health Bot empowers developers in healthcare organizations to build and deploy AI-powered, compliant, conversational healthcare experiences at scale. It combines built-in medical database with natural language capabilities to understand clinical terminology and can be easily customized to support your organization's clinical use cases. The service ensures alignment with industry compliance requirements and is privacy protected to HIPAA standards.

Azure Health Bot adds new regions and languages for its symptom checker

Create virtual health assistants with built-in healthcare capabilities such as medical database and triage protocols.

Customize to your requirement with healthcare specific configuration options and extensibility tools.

Leverage privacy and security mechanisms to align with industry compliance requirements.

Authenticate and integrate with EMR data using FHIR data connections to personalize patient flows.

Conversational AI for Healthcare

Create health bots using built-in medical knowledge bases, triage protocols and language models trained to understand clinical terminology. Trigger seamless handoff from a bot interaction to a doctor, nurse, or support agent. Leverage a library of industry specific scenario templates to accelerate the creation of healthcare use cases.

A healthcare professional working in a lab on a laptop.
Hands using a tablet connected to a keyboard.

Customizable and extensible

Support your organizations custom scenarios with healthcare specific configuration options and extensibility tools. Use visual authoring tools to build and validate your logic and use FHIR data connections to securely integrate with external systems and incorporate patient data from EMRs. Surface your conversational experience through multiple channels such as your website or Microsoft Teams.

Secure and Compliant

Ensure alignment with organizational and industry compliance requirements. Health Bot is compliant with HIPAA, HITRUST, ISO27001, SOC2, GDPR and over 50 global and industry compliance frameworks. Leverage built-in compliance constructs and privacy mechanisms for collecting end user consent, data retention policies, audit trails and conversation timeout.

Two healthcare professionals having a conversation and looking at a laptop.

Comprehensive security and compliance, built in

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Get started with an Azure free account


Start free. Get $200 credit to use within 30 days. While you have your credit, get free amounts of many of our most popular services, plus free amounts of 55+ other services that are always free.


After your credit, move to pay as you go to keep building with the same free services. Pay only if you use more than your free monthly amounts.


After 12 months, you'll keep getting 55+ always-free services—and still pay only for what you use beyond your free monthly amounts.

Trusted by companies of all sizes

Premera Blue Cross improved patient experience through faster response by implementing "Scout", their intelligent virtual health assistant that offers digital services such as checking healthcare claim status, eligibility and health plans on Android and IOS.

Two mobile displays of a Premera app and a user checking their benefits with a chat bot

Aurora Health Care is helping patients triage symptoms and locate nearby care centers. Using the built-in triage symptom checker Aurora direct patient to an appropriate care provider based on the triage outcomes.

A user having a conversation with a chat bot and making an appointment to see a doctor

Quest Diagnostics is improving their patient experience with “Quest Bot” a virtual health assistant that can answer lab and COVID testing related questions, locate nearby test centers based on the patients’ location, and connect them with live agents for further support.

A user on the Quest Diagnostics website using a chat bot to schedule an appointment

The CDC is fighting the spread of COVID-19 by providing a public Coronavirus Self-Checker. The CDC health bot “Clara” follows CDC protocols to assess the likelihood of COVID symptoms and has already helped 100s of millions of users.

A user speaking with a CDC chat bot

HUS the largest Healthcare provider in Finland serving over half a million patients annually, surfaced multiple use cases as part of a Virtual Health Village initiative, including an Acne Bot, Varicose vein Bot and bot to help with social issues.

Customer service representatives wearing headsets working in an office
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Azure Health Bot resources and documentation

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Frequently asked questions about Azure Health Bot

  • The Health Bot service is available in East US and West EU regions.

  • There is a 99.9% uptime SLA for the Health Bot service. Learn more.

  • To get started provision a free instance of Health Bot and build out your first bot with the quick start guide.

  • Health Bot is easily customized to support any type of conversational use case. Health Bot has visual authoring environment and advanced developer tools for incorporating custom scripts and integrating with 3rd party APIs.

  • Health Bot includes multiple credible and clinically validated medical content providers, such as the US National Library of Medicine and Triage protocols from Infermedica. You can also easily incorporate your own medical content sources.

  • Yes, Health Bot has built-in localization tools allowing to easily translate your scenarios to multiple languages. Learn more about localizing your Health Bot instances.

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