Azure Communication Services
Build multichannel communication experiences
OVERVIEW
Reach more customers across devices and platforms
Azure Communication Services offers multichannel communication APIs for adding voice, video, chat, text messaging/SMS, email, and more to all your applications.
- Improve interactions with customers by streamlining voice, video, and chat communications through your custom-built app on the Microsoft Teams platform. Voice over Internet Protocol (VoIP) and chat usage is billed to your Azure resource only when using Azure APIs and SDKs; usage for Teams app users interacting with Azure Communication Services applications is free.*
- Seamlessly connect with clients, patients, or customers. Virtual appointments combine video calling, chat, and SMS in a customizable, ready-to-deploy solution.
- Deliver reliable enterprise-grade calling, chat, and messaging capabilities from a global, low-latency network that automatically scales to meet your demands.
- Easily build SMS-based automation workflows connected to business-critical systems using Azure Event Grid and Azure Logic Apps.
FEATURES
Multichannel communication experiences with Azure Communication Services
Communication services
Communication services for video, voice, chat, and SMS across applications, websites, and mobile platforms.
Certified compliance
Certified compliant communication platform to meet your business needs, including HIPAA, GDPR, and SOC 2 standards.
Streamlined development
Streamlined development on a fully managed Azure platform with GitHub and Visual Studio tools.
Open-source SDKs
Open-source SDKs to create engaging experiences, and seamless communication interoperability with Microsoft Teams.
Pricing
Flexible pricing that scales with your needs
Meet your organization's business needs and budget with competitive pay-as-you-go pricing.
Security
Embedded security and compliance
34,000
Full-time equivalent engineers dedicated to security initiatives at Microsoft.
15,000
Partners with specialized security expertise.
>100
Compliance certifications, including over 50 specific to global regions and countries.
APIs
Azure Communication Services APIs
Voice and video calling
High-quality audio and video
Take advantage of low-latency network capabilities for an uninterrupted calling experience. Build and control your communication experiences. Seamlessly shift between voice and video calls in a multichannel communication experience.
Chat
Chat capabilities that strengthen real-time connection
Launch a session quickly for real-time response. Personalize customer conversations with an agent chat interface. Easily manage growing customer service needs with a fast time to resolution.
SMS
Fastest-growing method of connecting with customers
Deliver important information to customers anytime, anywhere. Improve on-the-go interactions with rich media interoperability and seamless connections. Build messaging workflows with Logic Apps and Event Grid. Drive customer engagement at scale with easy, automated short code functionality.
Phone Numbers
End-to-end communication scenarios with telephony capabilities
Provision numbers that support inbound and outbound calling and text messaging. Eliminate unsolicited calls or texts by using clean numbers that are run through extensive verification. Connect your on-premises equipment and carrier of choice using direct routing.
Email
Production-ready email APIs
Get high-volume sending support for application-to-person use cases. Send mail from your own verified domains. Follow easy onboarding steps to quickly add email capabilities to your applications. Measure success and engagement with email analytics.
CUSTOMER STORIES
See how customers are using Azure Communication Services
RESOURCES
Azure Communication Services resources
Frequently asked questions
Frequently asked questions
- Voice and video calling (VoIP only) as well as chat services are available globally. Customer data storage and support are available in select Azure Geographies; learn more here: Region availability and data residency for Azure Communication Services | Microsoft Learn. SMS toll-free numbers are available in the United States, Canada, and Puerto Rico. Short codes are available in the United States only. Telephony services are available in the United States, Puerto Rico, the United Kingdom, Ireland, Denmark, Canada, Italy, and Sweden.
- Developers enjoy free VoIP and chat usage for Microsoft Teams app users. Standard VoIP and chat pricing apply to participant usage on Azure Communication Services endpoints. VoIP and chat usage for Microsoft Teams endpoints are included with Microsoft 365 licenses.
Next steps
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- [*]VoIP and chat usage for Microsoft Teams app users are included with Microsoft 365 licenses.
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