General availability: Azure Communication Services interoperability with Microsoft Teams
Published date: December 09, 2021
Azure Communication Services can now be used to connect users of a custom-built app with users on Microsoft Teams via voice, video, or chat. Organizations and businesses alike can offer custom branded experiences connected with Microsoft Teams where internal employees benefit from the security, familiarity, and capability of Microsoft Teams, and external users can enjoy a custom communication experience on a web or mobile app.
This is ideal for many business-to-consumer scenarios, such as healthcare professionals delivering remote care, finance advisors helping consumers with a loan application, or support staff helping end-users install a new product. As a bonus, VoIP and chat usage is only billed to your Azure resource when using Azure APIs and SDKs. Meaning usage for Microsoft Teams app users interacting with Azure Communication Services applications is free.*
*VoIP and chat usage for Microsoft Teams endpoints are included with Microsoft 365 licenses.