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We are excited to announce an Azure Support upgrade for our most committed enterprise customers. From May 1, 2016, through June 30, 2017, eligible Microsoft Azure customers will receive a one-year support upgrade. This upgrade is designed to give you an additional level of support on your journey to the cloud, and it comes at no charge.

Eligible customers who don’t choose to purchase support will automatically get Azure Standard support which offers unlimited technical assistance for subscription management and break-fix issues. Customers who purchase Azure Standard support will be upgraded to Professional Direct. Professional Direct support offers faster initial response and escalation management for high priority issues, proactive monitoring of business critical support issues and account management. And if you purchase Professional Direct support, you get even more. You can learn more about the support upgrade here.

The Azure team is committed to helping customers achieve more with the power of the cloud. With unparalleled end-to end enterprise cloud experience from support, to value, to the most comprehensive offerings spanning SaaS, IaaS, PaaS, on-premises datacenters and hybrid environments, we remain laser focused on meeting your needs.

Frequently asked questions

Q. Who is eligible for the support upgrade?
A. Customers who have or buy Azure Services on an Enterprise Agreement (EA) from May 1, 2016, through June 30, 2017.

Q. How do I get this upgrade?
A. No action is needed. Microsoft will enable support for all eligible customers.  

Q. When do I get this upgrade?
A. New, eligible customers will be entitled to the upgraded support experience once they activate their Azure subscription. Existing eligible customers will be upgraded before September 2016.

Q. Where can I get more information?
A. Please look here for more information about the upgrade. 

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