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Azure
Learn how Microsoft Copilot Studio is evolving to enable better collaboration between professional developers and business users to build chatbots

Azure AI Bot Service

Design and build enterprise-grade conversational AI bots.
Get started with Azure
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OVERVIEW

Build conversational experiences with Microsoft Copilot Studio and Azure AI Bot Service

Azure AI Bot Service provides an integrated development environment for bot building. Its integration with Microsoft Copilot Studio, a fully hosted low-code platform, enables developers of all technical abilities build conversational AI bots—no code needed.
  • The integration of Azure AI Bot Service and Microsoft Copilot Studio enables a multidisciplinary team with a range of expertise and abilities to build bots inside a single software as a service (SaaS) solution. Fusion teams can easily extend bots for complex scenarios with Bot Framework Composer.
  • Configure chatbots to engage with customers and employees in a wide range of languages and channels including websites, mobile apps, Facebook, and Microsoft Teams.
FEATURES

Build, scale, and manage intelligent bots with confidence

Build bots quickly

Make, test, and publish bots using a low-code graphical interface.

Improve your bot applications over time

Automatically track critical bot telemetry and identify future topics.

Create multimodal and multichannel experiences

Connect to channels such as telephony and Microsoft Teams with minimal code changes.

Scale safely with centralized management

Deploy bots securely to maintain compliance and governance.
Security

Embedded security and compliance

34,000
Full-time equivalent engineers dedicated to security initiatives at Microsoft.
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15,000
Partners with specialized security expertise.
 
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>100
Compliance certifications, including over 50 specific to global regions and countries.
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Learn more about security on Azure
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Pricing

Azure AI Bot Service pricing

Azure AI Bot Service pricing is based on the number of messages delivered using Premium channels. Standard channels are free.
See Azure AI Bot Service pricing
Customer stories

Customers building conversational AI with Microsoft Copilot Studio and Azure AI Bot Service

  1. Pwc logo
  2. Zeiss logo
  3. Sensoria logo
  4. MultiCare connected logo
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PWC logo
“We saw huge potential in Power Virtual Agents to help us analyze our data and enable content retrieval at scale in a more contextual way.”
Dushyanth Chandramouli, Director, PwC
Miami Dolphins Fans
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“With Power Virtual Agents, we’ve taken a lot of the manual work out of customer service and empowered ourselves to provide amazing experiences for the people coming here.”
Maxwell Stiss, Director, Delivery, Information Technology, Miami Dolphins and Hard Rock Stadium
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Progressive logo
"One of the great things about Bot Service is that, out of the box, we could use it to quickly put together the basic framework for our bot."
Matt White, Marketing Manager, Personal Lines Acquisition Experience, Progressive Insurance
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Vodafone logo
"We used Azure AI Services and Microsoft Bot Framework to deliver an instantly responsive, personal expert into our customers' pockets. Providing this constant access to help is key to our customer care strategy."
Paul Jacobs, Group Head of Operations Transformation, Vodafone
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RESOURCES

Resources and documentation

  1.
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Learn more about Microsoft Copilot Studio

Learn more
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Read about the future of bot building

Learn more
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View the Azure AI Bot Service documentation

Learn more
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Frequently asked questions

  • Start with teams that fuse diverse experiences, skillsets, and responsibilities and collaborate to build bots across low-code and pro-code platforms with Microsoft Copilot Studio. You’ll also have access to the Azure Bot Framework Composer at no extra cost.
  • Please view the Bot Framework SDK documentation here.
  • Microsoft Copilot Studio empowers fusion teams to seamlessly build secure and scalable virtual agents. Whether it’s a simple FAQ or a complex conversational requirement, accelerate bot building with an intuitive world-class designer to respond to both customer and colleague needs. Microsoft Copilot Studio supports rapid development, enabling makers to build without limits with the option to extend the sophistication by allowing pro-code users to create dialogs using the Azure Bot Framework Composer.
  • If the authoring canvases for Microsoft Copilot Studio and Bot Framework Composer don’t meet your needs, you can use Microsoft Copilot Studio to call Bot Framework skills, extend them with bot applications built with Bot Framework, and leverage other Azure services.
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Next steps

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Pay as you go or try Azure free for up to 30 days.
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