Azure Support Standard

The Azure Standard offering is a good choice for small or mid-size companies with minimal business critical dependence on Microsoft Azure.

Reactive 24x7 technical support
Fast initial response for support issues
Ability to set severity of issues

$100/month

Purchase

Standard details

¹ 24x7 in English for Sev A and B and in Japanese for severity A. For other languages and severities, support provided during local business hours.

² The maximum severity (business impact) for Standard is “A” regardless of language. Severity Severity: A (highest level of impact), B, C
Range of support	Microsoft Azure
Unlimited 24x7 billing and subscription support¹	Available
Unlimited 24x7 technical support¹	Available
Non-Microsoft technologies running on Azure (See FAQ)	Microsoft will assist Azure customers with issues associated with select non-Microsoft technologies.
Incident submission	Online
Initial response time	< 1 hours
Maximum severity²	“A” (Critical business impact)

Included for all Azure customers and partners

Support provided in nine languages: English, Spanish, French, German, Italian, Portuguese, Traditional Chinese, Korean and Japanese.
Unlimited subscription management (e.g., billing, quota adjustments, account transfers).
1Two Azure online forum options: MSDN and Stack Overflow. MSDN is a Microsoft online property. Stack Overflow is not associated or affiliated with Microsoft.
Twitter @AzureSupport
Azure service dashboard

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The Azure ProDirect offering is most appropriate for mid-size or large companies with substantial business critical utilisation of Microsoft Azure.

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DEVELOPER

The Azure Developer offering is appropriate for companies or individuals using Microsoft Azure in a non-production environment or for trial and evaluation.

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