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Azure Support: Standard

The Azure Standard offering is a good choice for small or mid-size companies with minimal business critical dependence on Microsoft Azure.

$100/mo 3
Purchase

Standard details

Range of support Microsoft Azure
Unlimited 24x7 billing and subscription support 1 Includes
Unlimited 24x7 technical support 1 Includes
Non-Microsoft technologies running on Azure (See FAQ) Microsoft will assist Azure customers with issues associated with select non-Microsoft technologies.
Incident submission Online
Initial response time < 1 hours
Maximum severity 2 “A” (Critical business impact)

1 24x7 in English for Sev A and B and in Japanese for severity A. For other languages and severities, support provided during local business hours.

2 The maximum severity (business impact) for Standard is “A” regardless of language. Severity: A (highest level of impact), B, C

3 The Azure Standard Support plan price remains $300 (or local equivalent) for Enterprise Agreement customers. The Enterprise Agreement Support Plan Upgrade Offer is specifically designed for those who purchased Azure under an Enterprise Agreement and provides additional benefits.

Included for all Azure customers and partners

  • Support provided in nine languages: English, Spanish, French, German, Italian, Portuguese, Traditional Chinese, Korean and Japanese.
  • Unlimited subscription management (e.g., billing, quota adjustments, account transfers)
  • Two Azure online forum options: MSDN and Stack Overflow. MSDN is a Microsoft online property. Stack Overflow is not associated or affiliated with Microsoft.
  • Twitter @AzureSupport
  • Azure service dashboard

Learn about other plans

PREMIER

The Premier offering is well suited for large or global enterprises with strategic and business critical dependence on Microsoft products including Azure.

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PRODIRECT

The Azure ProDirect offering is most appropriate for mid-size or large companies with substantial business critical utilisation of Microsoft Azure.

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DEVELOPER

The Azure Developer offering is appropriate for companies or individuals using Microsoft Azure in a non-production environment or for trial and evaluation

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