Azure support plans

Explore the range of Azure support options and choose the plan that best fits, whether you are a developer just starting your cloud journey or a large organisation deploying business-critical, strategic applications.

Basic Developer

Purchase support

Standard

Purchase support

Professional Direct

Purchase support

Premier

Contact Premier

Customer Service and Communities 24x7 access to customer service, documentation, whitepapers and support forums 24x7 access to customer service, documentation, whitepapers and support forums 24x7 access to customer service, documentation, whitepapers and support forums 24x7 access to customer service, documentation, whitepapers and support forums 24x7 access to customer service, documentation, whitepapers and support forums
Best Practices Access to full set of Azure Advisor recommendations Access to full set of Azure Advisor recommendations Access to full set of Azure Advisor recommendations Access to full set of Azure Advisor recommendations Access to full set of Azure Advisor recommendations
Health Status and Notifications Access to personalised Service Health Dashboard and Health API Access to personalised Service Health Dashboard and Health API Access to personalised Service Health Dashboard and Health API Access to personalised Service Health Dashboard and Health API Access to personalised Service Health Dashboard and Health API
Technical Support Not available Business hours access 1 to Support Engineers via email 24x7 access to Support Engineers via email and phone 24x7 access to Support Engineers via email and phone 24x7 access to Support Engineers via email and phone
Who Can Open Cases Not available Unlimited contacts / unlimited cases Unlimited contacts / unlimited cases Unlimited contacts / unlimited cases Unlimited contacts / unlimited cases
Third-Party Software Support Not available Interoperability and configuration guidance and troubleshooting Interoperability and configuration guidance and troubleshooting Interoperability and configuration guidance and troubleshooting Interoperability and configuration guidance and troubleshooting
Case Severity/Response Times Not available Minimal business impact (Sev C):
<8 business hours1
Minimal business impact (Sev C):
<8 business hours1
Moderate business impact (Sev B):
<4 hours
Critical business impact (Sev A):
<2 hours
Minimal business impact (Sev C):
<4 business hours1
Moderate business impact (Sev B):
<2 hours
Critical business impact (Sev A):
<1 hour
Minimal business impact (Sev C):
<4 business hours
Moderate business impact (Sev B):
<2 hours
Critical business impact (Sev A):
<1 hour
<15 minutes (with Azure Rapid Response)
Architecture Support Not available General guidance General guidance Architectural guidance based on best practice delivered by ProDirect Delivery Manager Customer specific architectural support such as design reviews, performance tuning, configuration and implementation assistance delivered by Microsoft Azure technical specialists.
Operations Support Not available Not available Not available Onboarding services, service reviews, Azure Advisor consultations Technical account manager-led service reviews and reporting
Training Not available Not available Not available Azure Engineering-led web seminars Azure Engineering-led web seminars, on-demand training
Proactive Guidance Not available Not available Not available ProDirect Delivery Manager Designated Technical Account Manager
Launch Support Not available Not available Not available Not available Azure Event Management (available for additional fee)
Pricing Not available $29/mo $300/mo $1000/mo Contact us
Not available Basic Developer

Purchase support

Standard

Purchase support

Professional Direct

Purchase support

Premier

Contact Premier

1 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). For North America, business hours are 6:00 AM to 6:00 PM Pacific time, Monday through Friday excluding holidays. In Japan, business hours are from 9:00 AM to 5:30 PM weekdays.

Purchase options

Azure Premier, Professional Direct and Standard support agreements can be purchased as part of your Enterprise Agreement (EA) through your sales representative and are subject to your EA terms. Developer Support is not available in EA. Azure Professional Direct, Standard and Developer can also be purchased online, except where Azure was purchased via an Enterprise Agreement (EA).

The subscription term is six months. Azure support plans require commitment for the duration of the subscription term. Cancellation will not result in a pro-rated refund. Acceptable payment types for online purchase are limited to credit and debit cards, unless previously approved for invoice. Please note that we do not accept prepaid and virtual credit cards. You will be billed monthly, along with your Azure subscription. By default, your subscription to support will automatically renew. You will be notified via e-mail when your term is about to renew. You may disable the auto-renewal at any time. Monetary commitment dollars may not be applied toward support. You may choose to upgrade your current Azure support offer at any time by contacting Billing and Subscription support.

For additional information on Premier support, including how to purchase, please visit the Premier support website.

FAQ

  • Support is available in markets where Microsoft Azure is offered. Some specific services may not be covered in all regions immediately after General Availability (GA).

  • Your Microsoft Azure subscription includes access to subscription management support (e.g. billing, quota adjustment, account transfer) at no additional cost. You can get started with your request in the Azure Portal. In addition, Microsoft Azure subscriptions include access to the Azure Status Dashboard and the Azure Forums to help you troubleshoot issues.

  • We have designed our Azure Support plans to meet different business needs. Paid support plans provide access to Technical Support for break-fix issues on a 24x7 basis. Higher tiers of support plans offer faster initial response times and access to Advisory support, Configuration Optimisation Reviews, and other benefits. More information about the existing support plans can be found at the Azure Support Plans page.

    Azure Stack is covered by the Standard, Pro Direct and Premier support plans.

  • Yes, each EA enrolment requires a separate support plan. If you have one Azure Support plan and multiple EA enrolments, then support is only covered under the enrolment the support plan is tied to. Please note that if you have multiple Azure subscriptions under a single EA enrolment with a support plan, then all those subscriptions will have access to Technical Support.

  • Enterprise Agreement (EA) customers can purchase Azure Standard, ProDirect and Premier technical support through their Reseller. Developer Support is not available through an Enterprise Agreement.

More frequently asked questions

Explore other Azure support plans

Azure Government support

Includes a range of support options designed to meet the needs of United States government agencies

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Azure Germany support

Includes a range of support options designed to match the Azure Germany privacy standards

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StorSimple support

Microsoft offers flexible support options for our StorSimple enterprise storage customers

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Azure Partner support

Offers multiple, flexible support options helping you continue your growth momentum and provide the best service to your customers

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