比較支援方案

Submit a support request from the Azure Portal. Simply select "Support" from the menu bar or open the "Help + support" hub. For more detailed information, please review How to create an Azure support request. Access to Subscription Management and billing support is included with your Microsoft Azure subscription, and Technical Support is provided through one of the Azure Support Plans.

Support is available in markets where Microsoft Azure is offered. Some specific services may not be covered in all regions immediately after General Availability (GA).

Manage your support plan subscriptions through the Account Portal.

• To change your support plan, first cancel your existing support plan, then purchase a new support plan.
• To cancel your support plan, select the support plan subscription you want to cancel and click Cancel subscription.

If you still have questions, open a new support request with the Billing team in the Azure portal. For issue type, select Subscription management, then select the applicable support plan and click Request for cancelation of a subscription.

Azure Support requires commitment for the duration of the subscription term. Cancelation will not result in a pro-rated refund.

Yes, each EA enrollment requires a separate support plan. If you have one Azure Support plan and multiple EA enrollments, then support is only covered under the enrollment the support plan is tied to. Please note that if you have multiple Azure subscriptions under a single EA enrollment with a support plan, then all those subscriptions will have access to Technical Support.

Enterprise Agreement (EA) customers can purchase Azure Standard, ProDirect, and Premier technical support through their Reseller. Developer Support is not available through an Enterprise Agreement.