Azure 政府版支持选项

Microsoft 提供一系列支持选项,以满足美国政府机构使用专属 Azure 政府版云平台的需求。

作为试销产品/服务,通过企业协议购买 Microsoft Azure 政府版的所有客户都可基于使用量免费使用标准支持或 ProDirect 支持。了解有关企业协议支持项目的详细内容。

功能比较

支持计划 包含 开发人员 标准 专业直接支持 顶级支持
最适用情况 计费和订阅支持; 在线自助服务 非生产环境 与 Azure 间的有限的业务关键依赖关系 与 Azure 间的大量依赖关系 与 Azure 间的业务关键、战略依赖关系
支持范围 Microsoft Azure Government Microsoft Azure Government Microsoft Azure Government Microsoft Azure Government 所有 Microsoft 产品
全天候无限计费和订阅支持
Azure 公共论坛 1
Azure Government 文档
甄选出的美国用户所提供的支持
全天候无限英语技术支持 仅适用于营业时间 2
Azure 上运行的非 Microsoft 技术
咨询服务 – – – – 有限的咨询 特定于客户
支持帐户管理 – – – – 共用 已分配
呈报管理 – – – –
云服务依赖关系映射 – – – – – –
现场支持 – – – – – –
初始响应时间3 小于 8 营业时间2 < 2 小时 < 1 小时 < 1 小时
最大严重性 C A A A
每月成本 内附在 Azure 政府版订阅中 $40.0/月 $375.0/月 $1250.0/月 联系授权服务提供商

1 两个 Azure 在线论坛选项:MSDN 和 Stack Overflow。MSDN 是 Microsoft 的在线财产。Stack Overflow 与 Microsoft 无关联或不附属于 Microsoft。

2 对于美国,营业时间为太平洋时间上午 6:00 到下午 6:00,周一至周五,节假日除外。

3 显示的初始响应时间 (IRT) 针对的是每个产品/服务的最大严重性,并且指每个产品/服务可用的最快 IRT。较低严重性的 IRT 更长。

As part of our continued commitment to bring continued innovation and improvements to Azure Government, we are pleased to announce the availability of new plans and options for Azure Government support, effective October 26, 2016.

We are also making support available free of charge for new and existing Azure Government customers, as described on this page.

What support is included with my Azure Government subscription?

Existing Azure Government customers will be automatically migrated to a new Azure Government support plan, according to their relationship level with MicrosoftA. New Azure Government customers will also benefit from the same offering:

  • Azure Government customers on an Enterprise Agreement (EA) will receive at least 12 months of Standard support at no additional cost.
  • Customers with annual EA commitments of at least $100000, or Azure Services consumption of at least $10000 per month for three consecutive months, will be automatically upgraded to Professional Direct support, in alignment with the Enterprise Agreement support offer detailed here.
  • Existing Microsoft Premier customers on Azure Government will have their contracts upgraded, free of charge, to include Azure Government support.
  • Azure Government Free Trial accounts have access to included Subscription Management and Billing support.

The new support plans for Azure Government have the same terms and conditions as those available today in Azure, with the added guarantee that support is provided by US persons, screened to meet US-government standards according to the Azure Government data access requirements.

Once the transition period to paid support plans expire, Azure Government support will be available to customers for an additional cost, as described on this page. Review the new Azure Government support options in the above table on this page and start planning now.

购买选项

拥有企业协议 (EA) 的用户可购买 Azure 政府版支持的付费支持服务,该服务受相应 EA 条款限制。未来将推出开发人员支持,该服务仅可在线购买。

提供可用性

Azure 政府版顶级、专业直接、标准和开发人员支持服务仅适用于美国境内有资格使用 Azure 政府版云端的客户。 了解更多

续订政策

Azure 政府版支持转换计划结束后,需选择本页所述的一种新付费支持计划,才能继续获得技术支持。

届时,如果选择新的付费支持计划,订阅期为 6 个月,其后默认自动续订下一期。在即将到达订阅期限并进行续订时,将通过电子邮件通知你。你可以随时禁用自动续订。

取消政策

Azure 政府版支持需要持续使用订阅。取消订阅不会按比例获得退款。

A Through this transition promotion, Microsoft may provide certain benefits to government customers at no additional charge. Microsoft waives any and all entitlement to compensation from government customers for such benefits. Microsoft intends that the provision of these benefits to government customers without charge will fully comply with applicable gift, ethics, and other laws and regulations related to gratuitous goods and services. Microsoft intends that the provision of these services shall be for the sole benefit and use of government customers and not for the personal use or benefit of any individual government employee.