LOB applications

Modernise your internal line of business (LOB) applications to meet today’s IT challenges and your rapidly changing business needs. Digital transformation starts with cloud technology and enables faster development, higher productivity, reduced costs and more secure applications throughout your organisation.

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Solution architectures

Adding a modern web and mobile front-end to a legacy claims-processing app

Customer mobile Azure ActiveDirectory B2C Employee mobile Azure ActiveDirectory MultifactorAuthentication Office 365 PowerBI (Q&A) Sharepoint Structured Blob Storage Logging Logic Apps Java Web App Power Apps Application Insights Salesforce.com Visual StudioTeam Services Visual Studio 3rd Party SAP 4 5 6 3 1 8 7 2 Download the PDF
  1. Overview
  2. Flow

This line-of-business application solution consolidates data from multiple business systems, and surfaces the data through web and mobile front-ends – helping to improve employee productivity and speed up decision making.

  1. 1 End-customer’s mobile app authenticates via Azure Active Directory B2C
  2. 2 Customer’s mobile app connects to the back-end web service, which aggregates data from different systems using asynchronous connection
  3. 3 Web application connects to SQL database
  4. 4 Power BI connects to SQL database and SharePoint
  5. 5 Logic app pulls data from CRM (Salesforce)
  6. 6 Logic app connects to SAP system (on-premises or in the cloud)
  7. 7 Employee mobile app connects to the logic app, which orchestrates the business process
  8. 8 Employee mobile app authenticates via Azure Active Directory

Modern customer support portal powered by an agile business process

Customer HTTP Request 4 5 3 1 2 Text Analytics Dynamics 365 Post to MicrosoftTeams Connections Customer mobile NegativeFeedback Download the PDF
  1. Overview
  2. Flow

The solution demonstrates a business process for monitoring and responding to customer feedback. This architecture shows how to easily connect multiple business systems to enable nimbler customer support.

  1. 1 Customer submits feedback which is posted to a web endpoint
  2. 2 The feedback is posted to Cognitive Services – Text Analysis API to extract sentiment and keywords from the feedback
  3. 3 The customer feedback creates a new case in CRM (Dynamics 365)
  4. 4 Send a text message to the customer thanking them for the feedback
  5. 5 If the feedback has a sentiment score of less than 0.3 (lower score means the customer was unhappy), post the information to a Microsoft Teams channel so that a customer service rep can get in touch with the customer

Customer onboarding process powered by a serverless architecture

HTTP Request API Management Cognitive ServicesFace API PowerBI MailChimp CosmosDB Dynamics 365 4 2 5 6 3 Customer 1 Download the PDF
  1. Overview
  2. Flow

The solution demonstrates a business process for customer onboarding. This serverless architecture enables you to build and run applications without having to worry about the underlying infrastructure and the associated management and maintenance. By using it, you can dramatically improve developer productivity.

  1. 1 Information about the new customer is posted to a web endpoint.
  2. 2 The customer’s photo is posted to Cognitive Services Face API. Face API associates the customer’s photo and name.
  3. 3 The customer information is recorded in Dynamics 365 or another CRM.
  4. 4 The information about a new customer is sent to PowerBI.
  5. 5 The customer information is added to the mailing list (MailChimp).
  6. 6 The solution creates a record of the member in SQL Database.

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