Azure Support: Developer
The Azure Developer offering is appropriate for companies or individuals using Microsoft Azure in a non-production environment or for trial and evaluation.
Reactive technical support
Support for non-Microsoft technologies running on Azure
Lowest priced technical support option
|Range of support||Microsoft Azure|
|Billing and subscription management support included for all Azure customers|
|Ability to submit support issues 24x71|
|Non-Microsoft technologies running on Azure (See FAQ)||Microsoft will assist Azure customers with issues associated with select non-Microsoft technologies.|
|Initial response time||< 8 hours1|
|Maximum severity2||"C" (Minimal business impact)|
1 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). For North America, business hours are 6:00 AM to 6:00 PM Pacific time, Monday through Friday excluding holidays. In Japan, business hours are from 9 AM to 5:30 PM weekdays.
2 The maximum severity (business impact) for Developer is "C" regardless of language.; Severity "C" is the lowest level of business impact.
Included for all Azure customers and partners
- Support provided in nine languages: English, Spanish, French, German, Italian, Portuguese, Traditional Chinese, Korean, and Japanese.
- Unlimited subscription management (e.g., billing, quota adjustments, account transfers)
- Two Azure online forum options: Microsoft Q&A and Stack Overflow. Microsoft Q&A is a Microsoft online property. Stack Overflow is not associated or affiliated with Microsoft.
- Twitter @AzureSupport
- Azure service dashboard
Learn about other plans
The Azure ProDirect offering is most appropriate for mid-size or large companies with substantial business critical utilization of Microsoft Azure.
The Azure Standard offering is a good choice for small or mid-size companies with minimal business critical dependence on Microsoft Azure.