Compare support plans

Explore the range of Azure support options and choose the plan that best fits, whether you're a developer just starting your cloud journey or a large organization deploying business-critical, strategic applications.

If you’re looking for a comprehensive, organization-wide support plan that includes Azure, Microsoft 365, and Dynamics 365, explore enterprise support.

organization-wide support plan
	Basic	DEVELOPER	STANDARD	PROFESSIONAL DIRECT
	Request Support	Purchase Support	Purchase Support	Purchase Support
PRICE	Included for all Azure customers	USD$29 per month	USD$100 per month	USD$1,000 per month
SCOPE	Included for all Azure customers	Trial and non-production environments	Production workload environments	Business-critical dependence
BILLING AND SUBSCRIPTION MANAGEMENT SUPPORT
24/7 SELF-HELP RESOURCES, INCLUDING MICROSOFT LEARN, AZURE PORTAL HOW-TO VIDEOS, DOCUMENTATION, AND COMMUNITY SUPPORT
ABILITY TO SUBMIT AS MANY SUPPORT TICKETS AS YOU NEED (BILLING + MICROSOFT Q&A)
AZURE ADVISOR—YOUR FREE, PERSONALIZED GUIDE TO AZURE BEST PRACTICES
AZURE HEALTH STATUS AND NOTIFICATIONS
THIRD-PARTY SOFTWARE SUPPORT WITH INTEROPERABILITY AND CONFIGURATION GUIDANCE AND TROUBLESHOOTING	not included
24/7 ACCESS TO TECHNICAL SUPPORT BY EMAIL AND PHONE AFTER A SUPPORT REQUEST IS SUBMITTED	not included	Business hours access to Support Engineers via prioritized responses on Microsoft Q&A
CASE SEVERITY AND RESPONSE TIME	not included	Minimal business impact (Sev C): Within eight business hours¹	Minimal business impact (Sev C): Within eight business hours¹ Moderate business impact (Sev B): Within four hours Critical business impact (Sev A): Within one hour	Minimal business impact (Sev C): within four business hours¹ Moderate business impact (Sev B): Within two hours Critical business impact (Sev A): Within one hour
ARCHITECTURE SUPPORT	not included	General guidance	General guidance	Guidance from a pool of ProDirect delivery managers
SUPPORT API (SEE DETAILS)	not included	not included	not included	Create and manage Azure support tickets programmatically
OPERATIONS SUPPORT	not included	not included	not included	Service reviews and advisory consultation from a pool of ProDirect delivery managers are non-transferable and limited to Azure ProDirect customers only
TRAINING	not included	not included	not included	Webinars led by Azure experts
PROACTIVE GUIDANCE	not included	not included	not included	From a pool of ProDirect delivery managers

[1] For most countries and regions, business hours are from 9:00 AM to 5:00 PM (local time) Monday through Friday, excluding holidays. For North America, business hours are from 6:00 AM to 6:00 PM (Pacific time), Monday through Friday, excluding holidays. In Japan, business hours are from 9:00 AM to 5:30 PM, Monday through Friday, excluding holidays.

More information

Azure support plans and benefits in these plans are utilized by customers, and not transferrable.

We provide support in nine languages: English, Spanish, French, German, Italian, Portuguese, Traditional Chinese, Korean, and Japanese.

If you purchase ProDirect support, we’ll email you to help you get started.

Purchase options

Azure.com only accepts payments by credit and debit cards unless invoicing has been arranged. Azure Prepayment dollars can’t be applied to support plans. Cancellation of support plans won’t result in a prorated refund.

You’ll be billed monthly for your Azure support plan, which will be automatically renewed. You’ll receive an email notification when your plan’s term is about to renew, and you may disable auto-renewal at any time.

Learn more about enterprise support.