Compare support plans
Explore the range of Azure support options and choose the plan that best fits, whether you're a developer just starting your cloud journey or a large organization deploying business-critical, strategic applications.
If you’re looking for a comprehensive, organization-wide support plan that includes Azure, Microsoft 365, and Dynamics 365, explore enterprise support.
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Basic
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| PRICE |
Included for all Azure customers
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USD$29 per month
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USD$100 per month
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USD$1,000 per month
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| SCOPE |
Included for all Azure customers
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Trial and non-production environments
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Production workload environments
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Business-critical dependence
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| BILLING AND SUBSCRIPTION MANAGEMENT SUPPORT |
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| 24/7 SELF-HELP RESOURCES, INCLUDING MICROSOFT LEARN, AZURE PORTAL HOW-TO VIDEOS, DOCUMENTATION, AND COMMUNITY SUPPORT |
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| ABILITY TO SUBMIT AS MANY SUPPORT TICKETS AS YOU NEED |
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| AZURE ADVISOR—YOUR FREE, PERSONALIZED GUIDE TO AZURE BEST PRACTICES |
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| AZURE HEALTH STATUS AND NOTIFICATIONS |
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| THIRD-PARTY SOFTWARE SUPPORT WITH INTEROPERABILITY AND CONFIGURATION GUIDANCE AND TROUBLESHOOTING |
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| 24/7 ACCESS TO TECHNICAL SUPPORT BY EMAIL AND PHONE AFTER A SUPPORT REQUEST IS SUBMITTED |
Available during business hours by email only.
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| CASE SEVERITY AND RESPONSE TIME |
Minimal business impact (Sev C):
Within eight business hours1
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Minimal business impact (Sev C):
Within eight business hours1 Moderate business impact (Sev B):
Within four hours Critical business impact (Sev A):
Within one hour |
Minimal business impact (Sev C):
Within four business hours1 Moderate business impact (Sev B): Within two hours
Critical business impact (Sev A):
Within one hour |
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| ARCHITECTURE SUPPORT |
General guidance
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General guidance
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Guidance from a pool of ProDirect delivery managers
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| SUPPORT API (SEE DETAILS) |
Create and manage Azure support tickets programmatically
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| OPERATIONS SUPPORT |
Service reviews and advisory consultation from a pool of ProDirect delivery managers are non-transferable and limited to Azure ProDirect customers only
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| TRAINING |
Webinars led by Azure experts
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| PROACTIVE GUIDANCE |
From a pool of ProDirect delivery managers
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1 For most countries and regions, business hours are from 9:00 AM to 5:00 PM (local time) Monday through Friday, excluding holidays. For North America, business hours are from 6:00 AM to 6:00 PM (Pacific time), Monday through Friday, excluding holidays. In Japan, business hours are from 9:00 AM to 5:30 PM, Monday through Friday, excluding holidays.
More information
Azure support plans and benefits in these plans are utilized by customers, and not transferrable.
We provide support in nine languages: English, Spanish, French, German, Italian, Portuguese, Traditional Chinese, Korean, and Japanese.
If you purchase ProDirect support, we’ll email you to help you get started.
Purchase options
Azure.com only accepts payments by credit and debit cards unless invoicing has been arranged. Azure Prepayment dollars can’t be applied to support plans. Cancellation of support plans won’t result in a prorated refund.
You’ll be billed monthly for your Azure support plan, which will be automatically renewed. You’ll receive an email notification when your plan’s term is about to renew, and you may disable auto-renewal at any time.
Learn more about enterprise support.