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Azure Support: Professional Direct (ProDirect)
The Azure ProDirect offering is most appropriate for mid-size to large companies with substantial business critical utilization of Microsoft Azure.
USD$1,000/month
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Fastest initial response of one hour or less for high-severity support requests
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Escalation management for priority issues
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Pooled team of ProDirect Managers provide account management
ProDirect details
| Range of support | Microsoft Azure |
|---|---|
| Billing and subscription management support included for all Azure customers |  |
| Ability to submit support issues 24x71 | |
| Non-Microsoft technologies running on Azure (See FAQ) | Microsoft will assist Azure customers with issues associated with select non-Microsoft technologies. |
| Escalation management | |
| Support API (see details) | |
| Guidance based on best practices to:
| |
| Pooled service account management | A pooled team dedicated to helping you get the most out of your Azure service:
Pooled team available in six languages: English, Spanish, Japanese, German, French Canadian and Brazilian Portuguese |
| Incident submission | Online |
| < 1 hour | |
| Maximum severity2 | “A” (Critical business impact) |
1 24x7 in English for Sev A and B and in Japanese for severity A. For other languages and severities, support provided during local business hours.
2 The maximum severity (business impact) for ProDirect is "A" regardless of language.; Severity: A (highest level of impact), B, C. See Support Response for more information.
Download Azure support plans datasheet
Included for all Azure customers and partners
- Support provided in nine languages: English, Spanish, French, German, Italian, Portuguese, Traditional Chinese, Korean, and Japanese.
- Unlimited subscription management (e.g., billing, quota adjustments, account transfers)
- Two Azure online forum options: Microsoft Q&A and Stack Overflow. Microsoft Q&A is a Microsoft online property. Stack Overflow is not associated or affiliated with Microsoft.
- Twitter @AzureSupport
- Azure service dashboard
ProDirect Case studies
Learn about other plans
STANDARD
Azure Standard is a good choice for small to mid-size companies with minimal business critical dependence on Microsoft Azure.
DEVELOPER
Azure Developer is appropriate for companies or individuals using Microsoft Azure in a non-production environment or for trial and evaluation.