Compare support plans

Explore the range of Azure support options and choose the plan that best fits, whether you’re a developer who’s just starting your cloud journey or a large organisation that’s deploying business-critical, strategic applications.

Basic

Request support

Developer

Purchase support

Standard

Purchase support

Professional Direct

Purchase support

Premier

Contact Premier

Scope
Available to all Microsoft Azure accounts
Microsoft Azure:
Trial and non-production environments
Microsoft Azure:
Production workload environments
Microsoft Azure:
Business-critical dependence
All Microsoft Products, including Azure:
Substantial dependence across multiple products
Customer Service, Self-help and Communities 24/7 access to billing and subscription support, online self-help, documentation, whitepapers and support forums 24/7 access to billing and subscription support, online self-help, documentation, whitepapers and support forums 24/7 access to billing and subscription support, online self-help, documentation, whitepapers and support forums 24/7 access to billing and subscription support, online self-help, documentation, whitepapers and support forums 24/7 access to billing and subscription support, online self-help, documentation, whitepapers and support forums
Best Practices Access to full set of Azure Advisor recommendations Access to full set of Azure Advisor recommendations Access to full set of Azure Advisor recommendations Access to full set of Azure Advisor recommendations Access to full set of Azure Advisor recommendations
Health Status and Notifications Access to personalised Service Health Dashboard & Health API Access to personalised Service Health Dashboard & Health API Access to personalised Service Health Dashboard & Health API Access to personalised Service Health Dashboard & Health API Access to personalised Service Health Dashboard & Health API
Technical Support Not available Business hours access1 to Support Engineers via email 24x7 access to Support Engineers via email and phone 24x7 access to Support Engineers via email and phone 24x7 access to Support Engineers via email and phone
Who Can Open Cases Not available Unlimited contacts / unlimited cases Unlimited contacts / unlimited cases Unlimited contacts / unlimited cases Unlimited contacts / unlimited cases
Third-Party Software Support Not available Interoperability & configuration guidance and troubleshooting Interoperability & configuration guidance and troubleshooting Interoperability & configuration guidance and troubleshooting Interoperability & configuration guidance and troubleshooting
Case Severity / Response Times Not available Minimal business impact (Sev C):
<8 business hours1
Minimal business impact (Sev C):
<8 business hours1
Moderate business impact (Sev B):
<4 hours
Critical business impact (Sev A):
<1 hour
Minimal business impact (Sev C):
<4 business hours1
Moderate business impact (Sev B):
<2 hours
Critical business impact (Sev A):
<1 hour
Minimal business impact (Sev C):
<4 business hours1
Moderate business impact (Sev B):
<2 hours
Critical business impact (Sev A):
<1 hour
<15 minutes (with Azure Rapid Response or Azure Event Management)
Architecture Support Not available General guidance General guidance Architectural guidance based on best practice delivered by ProDirect Delivery Manager Customer-specific architectural support such as design reviews, performance tuning, configuration and implementation assistance delivered by Microsoft Azure technical specialists.
Operations Support Not available Not available Not available Onboarding services, service reviews, Azure Advisor consultations Technical account manager-led service reviews and reporting
Training Not available Not available Not available Azure Engineering-led web seminars Azure Engineering-led web seminars, on-demand training
Proactive Guidance Not available Not available Not available ProDirect Delivery Manager Designated Technical Account Manager
Launch Support Not available Not available Not available Not available Azure Event Management (available for additional fee)
Pricing Not available $29/month $100/month $1000/month Contact us

1 For most countries and regions, business hours are from 9:00 AM to 5:00 PM (local time) Monday to Friday, excluding holidays. For North America, business hours are from 6:00 AM to 6:00 PM (Pacific time), Monday to Friday, excluding holidays. In Japan, business hours are from 9:00 AM to 5:30 PM, Monday to Friday, excluding holidays.

Looking for Azure DevOps-specific resources? Explore now

Purchase options

You can purchase the Professional Direct, Standard and Developer support plans with the Microsoft Customer Agreement. You can also purchase the Professional and Standard support plans with the Enterprise Agreement. Whether you buy directly from Azure.com or with the help of a Microsoft representative, you’re covered by the same agreement.

Azure.com accepts payments via credit and debit cards only, unless invoicing was previously arranged. Monetary commitment dollars cannot be applied to support plans. Cancellation of support plans won’t result in a pro-rated refund.

You’ll be billed monthly for your Azure support plan, which will be automatically renewed. You’ll receive an email notification when your plan’s term is about to renew, and you can disable auto-renewal at any time.

Learn more about the Premier support plan.

Frequently asked questions

  • Submit a support request from the Azure Portal. Simply select “Support” from the menu bar or open the “Help + support” hub. For more detailed information, please review How to create an Azure support request. Access to Subscription Management and billing support is included with your Microsoft Azure subscription, and Technical Support is provided through one of the Azure Support Plans.

  • Support is available in markets where Microsoft Azure is offered. Some specific services may not be covered in all regions immediately after General Availability (GA).

  • If you purchased your support plan through the Azure website or Azure portal, or if you have one under a Microsoft Customer Agreement, you can make changes in the Azure portal. To change your support plan, you must first cancel your existing plan and then purchase a new one. To cancel, select the support plan subscription you want to cancel, and then select Cancel subscription*.

    If you have any questions about changing or cancelling your support plan, create a new support request. For Issue type*, select Subscription management*. Select the applicable support plan, and then select Request for cancellation of a subscription*. Because support plans are billed monthly, you won’t get a prorated refund if you cancel before the end of the month.

    If you purchased your support plan through a Microsoft representative or partner, contact them for assistance.

  • Enterprise Agreement (EA) customers can purchase Azure Standard, ProDirect and Premier technical support through their Reseller. Developer Support is not available through an Enterprise Agreement.

  • Yes, each EA enrolment requires a separate support plan. If you have one Azure Support plan and multiple EA enrolments, then support is only covered under the enrolment the support plan is tied to. Please note that if you have multiple Azure subscriptions under a single EA enrolment with a support plan, then all those subscriptions will have access to Technical Support.

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