Enterprise Agreement Support Offer

Starting on 1 May 2016, Microsoft will provide a 12-month support upgrade to all customers that have or intend to buy Microsoft Azure services on an Enterprise Agreement, or Microsoft Product and Services Agreement (each an “Agreement”), except those customers with a Premier support contract. Customers may be eligible for additional benefits if they make a prepaid annual commitment to Microsoft of at least $100000 or consume at least $10000 per month for three consecutive months.

Terms and conditions

Existing customers

The following terms apply to customers eligible to use Azure services under an Agreement that is active as of 1 May 2016:

Customers that have not purchased Azure technical support will be offered Standard support free of charge for 12 months. Customers that have not purchased technical support but have made a prepaid annual commitment to Azure services of at least $1000001, or consumed at least $100001 in Azure services per month for three consecutive months, will be offered ProDirect support, rather than Standard support, for the remainder of the 12-month upgrade period.

Azure services customers that have already purchased Standard support will receive a free upgrade to ProDirect support for 12 months. Standard support customers that have made a prepaid annual commitment to Azure services of at least $100000, or consumed at least $10000 in Azure services per month for three consecutive months, will also receive six App Consulting Services sessions. App Consulting Services sessions must be consumed within the original 12-month upgrade period.

Azure services customers that have already purchased ProDirect support will receive a free package of six App Consulting Services sessions, which must be consumed by the earlier of 12 months or the termination of the Agreement. ProDirect support customers that have made a prepaid annual commitment to Azure services of at least $100000, or have consumed at least $10000 in Azure services per month for three consecutive months, will receive six additional App Consulting Services sessions, which must be consumed by the earlier of 12 months or the termination of the Agreement.

1Or local currency equivalent, as determined by the customer’s Agreement

Existing customers
If you are… Initial benefit Threshold benefit

Not currently buying support

Upgrade to Standard support for 12 months Upgrade to ProDirect support

Currently buying Standard support

Upgrade to ProDirect support for 12 months Six App Consulting Services sessions

Currently buying ProDirect support

Six App Consulting Services sessions, available for 12 months Six App Consulting Services sessions

New or renewing customers

The following terms apply to customers that sign a new Agreement or renew an expiring Agreement between 1 May 2016 and 30 June 2017 and have not previously received benefits under this promotion for more than 12 months:

Customers that purchase Azure services without technical support will be offered Standard support free of charge for the first 12 months of their agreement. Customers that have not purchased technical support but have made a prepaid annual commitment to Azure services of at least $1000001, or consume at least $100001 in Azure services per month for three consecutive months, will be offered ProDirect support, rather than Standard support, until the end of the original 12-month period.

Customers that purchase Azure services with Standard support will receive a free upgrade to ProDirect support for the first 12 months of their agreement. Standard support customers that make a prepaid annual commitment to Azure services of at least $100000, or consume at least $10000 in Azure services per month for three consecutive months, will receive a package of six App Consulting Services sessions, which must be consumed during the original 12-month period.

Customers that purchase Azure services with ProDirect support will receive a free package of six App Consulting Services sessions. ProDirect support customers that make a prepaid annual commitment to Azure services of at least $100000, or consume at least $10000 in Azure services per month for three consecutive months, will receive an additional six App Consulting Services sessions. All App Consulting Services sessions must be consumed within the original 12-month period.

1Or local currency equivalent, as determined by the customer’s Agreement

New or renewing customers
If you… Initial benefit Threshold benefit

Have not bought support

Upgrade to Standard support for 12 months Upgrade to ProDirect support

Buy Standard support

Upgrade to ProDirect support for 12 months Six App Consulting Services sessions

Buy ProDirect support

Six App Consulting Services sessions, available for 12 months Six App Consulting Services sessions

Government customers

Through this promotion, Microsoft may provide certain benefits to government customers at no additional charge. Microsoft waives any and all entitlement to compensation from government customers for such benefits. Microsoft intends that the provision of these benefits to government customers without charge will fully comply with applicable gift, ethics and other laws and regulations related to gratuitous goods and services. Microsoft intends that the provision of these services shall be for the sole benefit and use of government customers, and not for the personal use or benefit of any individual government employee.

Azure Government and Azure Germany customers

The following terms apply to customers who sign a new Agreement for Azure Government or Azure Germany services and have not previously received benefits under this promotion for more than 12 months:

Customers who purchase Azure Government or Azure Germany services without technical support will be offered standard support free of charge for the first 12 months of their agreement. Customers that have not purchased technical support but have made a prepaid annual commitment to Azure services of at least $100,0001, or consume at least $10,0001 in Azure services per month for three consecutive months, will be offered ProDirect Support, rather than Standard Support, until the end of the original 12-month period. App Consulting Services benefit offer does not apply to Azure Government and Azure Germany customers.

For additional information on Azure Government and Azure Germany support options, please visit Azure Government support and Azure Germany support.

1Or local currency equivalent, as determined by the customer’s Agreement

Frequently asked questions