Enterprise Agreement Support Plan Offer

Terms for customers:

Microsoft is providing Standard support (with exclusions) from 1 July 2019 to 30 June 2020 to Microsoft Azure customers that meet all of the following eligibility qualifications:

  1. Have Microsoft Azure services on an Enterprise Agreement (EA), Enrolment for Education Solutions (EES) or on a Microsoft Customer Agreement (MCA), (each an “Agreement”); and have an Agreement for Azure, Azure Government or Azure Germany (this excludes Premier support, Advanced Support for Partners and “Azure in China” accounts); and
  2. The Agreement is signed and/or renewed between 1 July 2019 and 30 June 2020 (“Qualification Term”).

All customers who purchase Azure services in an agreement will receive Azure Standard support at no charge for the 12-month period within the qualification term. The 12-month period shall begin on the date the agreement is signed and/or renewed.


Through this offer, Microsoft may provide certain benefits to government customers at no additional charge. Microsoft waives any and all entitlement to compensation from government customers for such benefits. Microsoft intends that the provision of these benefits to government customers will fully comply with applicable gift, ethics and other laws and regulations related to gratuitous goods and services. Microsoft intends that the provision of these services shall be for the sole benefit and use of government customers, and not for the personal use or benefit of any individual government employee.

Microsoft, at its sole discretion, may terminate, modify or revise the terms of this EA support offer at any time. Customer may terminate its participation in the EA support offer at any time by notifying Microsoft in writing.

Frequently asked questions

  • There is no action needed from you. All eligible customers will be upgraded to Standard support within 45 days. When you log in to the Azure portal, and click to submit a “New Support request”, you will see your support plan subscription listed in the drop-down box.

    For more information, please talk to your account manager or refer to the details on Enterprise Agreement Azure support, or use the help/support link in the Azure Portal.

  • You will continue to have access to Standard support for an additional 12-months after your upcoming anniversary date. For more details on the benefits included with Standard support, click here.

  • No. This Azure Support Plan Offer is not transferable and cannot be converted into any other benefit.
  • Premier and Unified support customers are currently receiving a broader level of support than what is available through this EA Upgrade Offer. Azure technical support hours (Problem Resolution Services) are not decremented from your Premier or Unified contract.
  • Visit Azure support page to learn more about what is included in each support plan, contact your account manager or use the help/support link in the Azure Portal.