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Azure Support: Standard

The Azure Standard offering is a good choice for small or mid-sized companies with minimal business-critical dependence on Microsoft Azure.

  • Reactive 24/7 technical support
  • Fast initial response for support issues
  • Ability to set severity of issues

Standard details

Range of support Microsoft Azure
Unlimited 24/7 billing and subscription support1 Available
Unlimited 24/7 technical support1 Available
Non-Microsoft technologies running on Azure (See FAQ) Microsoft will assist Azure customers with issues associated with selected non-Microsoft technologies.
Incident submission Online
Initial response time < 1 hours
Maximum severity2 “A” (critical business impact)

1 24/7 in English for Sev. A and B and in Japanese for Severity A. For other languages and severities, support provided during local business hours.

2 The maximum severity (business impact) for Standard is “A” regardless of language. Severity: A (highest level of impact), B, C

Included for all Azure customers and partners

  • Support provided in nine languages: English, Spanish, French, German, Italian, Portuguese, Traditional Chinese, Korean and Japanese.
  • Unlimited subscription management (e.g. billing, quota adjustments, account transfers).
  • Two Azure online forum options: MSDN and Stack Overflow. MSDN is a Microsoft online property. Stack Overflow is not associated or affiliated with Microsoft.
  • Twitter @AzureSupport
  • Azure service dashboard

Learn about other plans


The Premier offering is well suited to large or global enterprises with strategic and business-critical dependence on Microsoft products, including Azure.

Learn more


The Azure ProDirect offering is most appropriate for mid-sized or large companies with substantial business-critical utilisation of Microsoft Azure.

Learn more


The Azure Developer offering is appropriate for companies or individuals using Microsoft Azure in a non-production environment or for trial and evaluation.

Learn more