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Azure support plans

Explore the range of Azure support options and choose the plan that best fits, whether you’re a developer who’s just starting your cloud journey or a large organisation that’s deploying business-critical, strategic applications.

Basic Developer

Purchase support

Standard

Purchase support

Professional Direct

Purchase support

Premier

Contact Premier

Scope Microsoft Azure:
Billing and Subscription Support; Online Self-help
Microsoft Azure:
Trial and non-production environments
Microsoft Azure:
Production workload environments
Microsoft Azure:
Business-critical dependence
All Microsoft Products, including Azure:
Substantial dependence across multiple products
Customer Service and Communities 24x7 access to customer service, documentation, white papers and support forums 24x7 access to customer service, documentation, white papers and support forums 24x7 access to customer service, documentation, white papers and support forums 24x7 access to customer service, documentation, white papers and support forums 24x7 access to customer service, documentation, white papers and support forums
Best Practices Access to full set of Azure Advisor recommendations Access to full set of Azure Advisor recommendations Access to full set of Azure Advisor recommendations Access to full set of Azure Advisor recommendations Access to full set of Azure Advisor recommendations
Health Status and Notifications Access to personalised Service Health Dashboard & Health API Access to personalised Service Health Dashboard & Health API Access to personalised Service Health Dashboard & Health API Access to personalised Service Health Dashboard & Health API Access to personalised Service Health Dashboard & Health API
Technical Support Not available Business hours access 1 to Support Engineers via email 24x7 access to Support Engineers via email and phone 24x7 access to Support Engineers via email and phone 24x7 access to Support Engineers via email and phone
Who Can Open Cases Not available Unlimited contacts / unlimited cases Unlimited contacts / unlimited cases Unlimited contacts / unlimited cases Unlimited contacts / unlimited cases
Third-Party Software Support Not available Interoperability & configuration guidance and troubleshooting Interoperability & configuration guidance and troubleshooting Interoperability & configuration guidance and troubleshooting Interoperability & configuration guidance and troubleshooting
Case Severity / Response Times Not available Minimal business impact (Sev C):
<8 business hours1
Minimal business impact (Sev C):
<8 business hours1
Moderate business impact (Sev B):
<4 hours
Critical business impact (Sev A):
<1 hour
Minimal business impact (Sev C):
<4 business hours1
Moderate business impact (Sev B):
<2 hours
Critical business impact (Sev A):
<1 hour
Minimal business impact (Sev C):
<4 business hours1
Moderate business impact (Sev B):
<2 hours
Critical business impact (Sev A):
<1 hour
<15 minutes (with Azure Rapid Response or Azure Event Management)
Architecture Support Not available General guidance General guidance Architectural guidance based on best practice delivered by ProDirect Delivery Manager Customer-specific architectural support such as design reviews, performance tuning, configuration and implementation assistance delivered by Microsoft Azure technical specialists.
Operations Support Not available Not available Not available Onboarding services, service reviews, Azure Advisor consultations Technical account manager-led service reviews and reporting
Training Not available Not available Not available Azure Engineering-led web seminars Azure Engineering-led web seminars, on-demand training
Proactive Guidance Not available Not available Not available ProDirect Delivery Manager Designated Technical Account Manager
Launch Support Not available Not available Not available Not available Azure Event Management (available for additional fee)
Pricing Not available $29/month $100/month2 $1000/month Contact us

1 For most countries, business hours are from 9:00 a.m. to 5:00 p.m. during weekdays (weekends and holidays excluded). For North America, business hours are 6:00 a.m. to 6:00 p.m. Pacific time, Monday to Friday excluding holidays. In Japan, business hours are from 9:00 AM to 5:30 PM weekdays.

2 The Azure Standard Support plan price remains $300 (or local equivalent) for Enterprise Agreement customers. The Enterprise Agreement Support Plan Upgrade Offer is specifically designed for those who purchased Azure under an Enterprise Agreement and provides additional benefits.

Looking for Azure DevOps-specific resources? Explore now

Purchase options

Microsoft Premier, Azure Professional Direct and Azure Standard support agreements can be purchased as part of your Enterprise Agreement (EA) through your sales representative and are subject to your EA terms. Developer Support is not available in EA. Azure Professional Direct, Standard, and Developer can also be purchased online, except where Azure was purchased via an Enterprise Agreement (EA).

Azure support plans require commitment for the duration of the subscription term. Cancellation will not result in a pro-rated refund. Acceptable payment types for online purchase are limited to credit and debit cards, unless previously approved for invoice. Please note that we do not accept prepaid and virtual credit cards. You will be billed monthly, along with your Azure subscription. By default, your subscription to Support will be renewed automatically. You will be notified via email when your term is about to renew. You may disable the auto-renewal at any time. Monetary commitment dollars may not be applied towards Support. You may choose to upgrade your current Azure Support offer at any time by contacting Billing and Subscription Support.

For additional information on Premier Support, including how to purchase, please visit the Premier Support website.

FAQ

  • Support is available in markets where Microsoft Azure is offered. Some specific services may not be covered in all regions immediately after General Availability (GA).

  • Your Microsoft Azure subscription includes access to subscription management support (e.g. billing, quota adjustment, account transfer) at no additional cost. You can get started with your request in the Azure Portal. In addition, Microsoft Azure subscriptions include access to the Azure Status Dashboard and the Azure Forums to help you troubleshoot issues.

  • We have designed our Azure Support plans to meet different business needs. Paid support plans provide access to Technical Support for break-fix issues on a 24/7 basis. Higher tiers of support plans offer faster initial response times and access to Advisory support, Configuration Optimisation Reviews and other benefits. More information about the existing support plans can be found at the Azure Support Plans page.

    Azure Stack is covered by the Standard, Pro Direct and Premier support plans.

  • Yes. Azure Stack is an extension of Azure and the support for Azure Stack is included in the Standard, Professional Direct and Premier paid support plans. Please note that Stack is not included in the Developer paid support plan.

  • Yes, each EA enrolment requires a separate support plan. If you have one Azure Support plan and multiple EA enrolments, then support is only covered under the enrolment the support plan is tied to. Please note that if you have multiple Azure subscriptions under a single EA enrolment with a support plan, then all those subscriptions will have access to Technical Support.

  • Enterprise Agreement (EA) customers can purchase Azure Standard, ProDirect and Premier technical support through their Reseller. Developer Support is not available through an Enterprise Agreement.

More frequently asked questions

Explore other Azure support plans

Azure Government support

Includes a range of support options designed to meet the needs of United States government agencies

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Azure Germany support

Includes a range of support options designed to match the Azure Germany privacy standards

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StorSimple support

Microsoft offers flexible support options for our StorSimple enterprise storage customers

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Azure Partner support

Offers multiple, flexible support options helping you continue your growth momentum and provide the best service to your customers

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