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Compare support plans

Explore the range of Azure support options and choose the plan that best fits, whether you're a developer just starting your cloud journey or a large organization deploying business-critical, strategic applications.

If you’re looking for a comprehensive, organization-wide support plan that includes Azure, Microsoft 365, and Dynamics 365, explore enterprise support.

Basic
 
 
 
 
PRICE
Included for all Azure customers
USD$29 per month
USD$100 per month
USD$1,000 per month
SCOPE
Included for all Azure customers
Trial and non-production environments
Production workload environments
Business-critical dependence
BILLING AND SUBSCRIPTION MANAGEMENT SUPPORT
24/7 SELF-HELP RESOURCES, INCLUDING MICROSOFT LEARNAZURE PORTAL HOW-TO VIDEOSDOCUMENTATION, AND COMMUNITY SUPPORT
ABILITY TO SUBMIT AS MANY SUPPORT TICKETS AS YOU NEED
AZURE ADVISOR—YOUR FREE, PERSONALIZED GUIDE TO AZURE BEST PRACTICES
AZURE HEALTH STATUS AND NOTIFICATIONS
THIRD-PARTY SOFTWARE SUPPORT WITH INTEROPERABILITY AND CONFIGURATION GUIDANCE AND TROUBLESHOOTING  
24/7 ACCESS TO TECHNICAL SUPPORT BY EMAIL AND PHONE AFTER A SUPPORT REQUEST IS SUBMITTED  
Available during business hours by email only.
CASE SEVERITY AND RESPONSE TIME  
Minimal business impact (Sev C):
Within eight business hours1
Minimal business impact (Sev C):
Within eight business hours1
 
Moderate business impact (Sev B):
Within four hours
 
Critical business impact (Sev A):
Within one hour
Minimal business impact (Sev C):
Within four business hours1
 
Moderate business impact (Sev B): Within two hours
 
Critical business impact (Sev A):
Within one hour
ARCHITECTURE SUPPORT  
General guidance
General guidance
Guidance from a pool of ProDirect delivery managers
SUPPORT API (SEE DETAILS)      
Create and manage Azure support tickets programmatically
OPERATIONS SUPPORT      
Service reviews and advisory consultation from a pool of ProDirect delivery managers are non-transferable and limited to Azure ProDirect customers only
TRAINING      
Webinars led by Azure experts
PROACTIVE GUIDANCE      
From a pool of ProDirect delivery managers

1 For most countries and regions, business hours are from 9:00 AM to 5:00 PM (local time) Monday through Friday, excluding holidays. For North America, business hours are from 6:00 AM to 6:00 PM (Pacific time), Monday through Friday, excluding holidays. In Japan, business hours are from 9:00 AM to 5:30 PM, Monday through Friday, excluding holidays.

More information

Azure support plans and benefits in these plans are utilized by customers, and not transferrable.

 

We provide support in nine languages: English, Spanish, French, German, Italian, Portuguese, Traditional Chinese, Korean, and Japanese.

 

If you purchase ProDirect support, we’ll email you to help you get started.

Purchase options

Azure.com only accepts payments by credit and debit cards unless invoicing has been arranged. Azure Prepayment dollars can’t be applied to support plans. Cancellation of support plans won’t result in a prorated refund.

 

You’ll be billed monthly for your Azure support plan, which will be automatically renewed. You’ll receive an email notification when your plan’s term is about to renew, and you may disable auto-renewal at any time.

 

Learn more about enterprise support.