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Azure Support: Developer

The Azure Developer offering is appropriate for companies or individuals using Microsoft Azure in a non-production environment or for trial and evaluation.

  • Reactive technical support
  • Support for non-Microsoft technologies running on Azure
  • Lowest-priced technical support option

Developer details

Range of support Microsoft Azure
Unlimited billing & subscription support Business hours only1
Unlimited technical support Business hours only1
Non-Microsoft technologies running on Azure (See FAQ) Microsoft will assist Azure customers with issues associated with selected non-Microsoft technologies.
Incident submission Online
Initial response time < 8 hours1
Maximum severity2 “C” (minimal business impact)

1For most countries, business hours are from 9:00 a.m. to 5:00 p.m. during weekdays (weekends and holidays excluded). For North America, business hours are 6:00 a.m. to 6:00 p.m. Pacific time, Monday to Friday excluding holidays. In Japan, business hours are from 9:00 a.m. to 5:30 p.m. weekdays.

2The maximum severity (business impact) for Developer is “C” regardless of language.; Severity “C” is the lowest level of business impact.

Included for all Azure customers and partners

  • Support provided in nine languages: English, Spanish, French, German, Italian, Portuguese, Traditional Chinese, Korean and Japanese.
  • Unlimited subscription management (e.g. billing, quota adjustments, account transfers)
  • Two Azure online forum options: MSDN and Stack Overflow. MSDN is a Microsoft online property. Stack Overflow is not associated or affiliated with Microsoft.
  • Twitter @AzureSupport
  • Azure service dashboard

Learn about other plans


The Premier offering is well suited for large or global enterprises with strategic and business critical dependence on Microsoft products including Azure

Learn more


The Azure ProDirect offering is most appropriate for mid-sized or large companies with substantial business-critical utilisation of Microsoft Azure.

Learn more


The Azure Standard offering is a good choice for small- or medium-sized companies with minimal business critical dependence on Microsoft Azure.

Learn more