Questions? Feedback? powered by Olark live chat software
Spring over navigation

Azure Government-supportmuligheder

Microsoft tilbyder en lang række supportmuligheder for at imødekomme behovet hos de offentlige myndigheder i USA vha. den dedikerede Azure Government-cloudplatform.

Som introduktionstilbud er alle kunder, der køber Microsoft Azure Government via en Enterprise Agreement, berettiget til Standard- eller ProDirect-support, afhængigt af forbrug, uden ekstra omkostninger. Få flere oplysninger om Enterprise Agreement-supportprogrammet.

Sammenligning af funktioner

SUPPORTPLANER Inkluderet Developer Standard Professional Direct Premier
Bedst til Support i forbindelse med fakturering og abonnement; Online selvhjælp Andre miljøer end produktionsmiljøer Begrænset forretningskritisk afhængighed af Azure Betydelig afhængighed af Azure Forretningskritisk og strategisk afhængighed af Azure
Supportmuligheder Microsoft Azure Government Microsoft Azure Government Microsoft Azure Government Microsoft Azure Government Alle Microsoft-produkter
Ubegrænset fakturerings- og abonnementssupport døgnet rundt alle ugens dage
Offentlige Azure-forummer 1
Azure Government-dokumentation
Support ydes af screenede amerikanere
Ubegrænset teknisk support på engelsk døgnet rundt alle ugens dage Kun i åbningstider 2
Ikke-Microsoft-teknologier, der kører Azure
Rådgivningstjenester – – – – Begrænset rådgivning Kundespecifik
Administration af supportkonto – – – – Samlet Tildelt
Eskaleringsstyringstjeneste – – – –
Afhængighedstilknytning for cloudtjeneste – – – – – –
Support på stedet – – – – – –
Indledende svartid3 < 8 timers åbningstid2 < 2 timer < 1 time < 1 time
Maksimal alvorsgrad C A A A
Månedlig betaling Inkluderet i Azure Government-abonnementet $40 pr. md $375 pr. md $1250 pr. md Kontakt den licensgivende tjenesteudbyder

1Der er to Azure-internetforummuligheder: MSDN og Stack Overflow. MSDN er en Microsoft Online-egenskab. Stack Overflow er ikke tilknyttet eller relateret til Microsoft.

2I USA er åbningstiden mellem kl. 6 og 18 Pacific Time fra mandag til fredag, undtagen helligdage.

3Indledende svartid vises for den maksimale alvorsgrad for hvert tilbud og er den hurtigste indledende svartid for hvert tilbud. Lavere alvorsgrader har længere indledende svartid.

Support i forbindelse med overgang for Azure Government-kunder

Through late 2016, Azure Government is offering Azure Government Premier support at no additional cost. Azure Government Premier support includes reactive technical support, a direct phone line for incident submission, an assigned Microsoft Technical Account Manager, and US government screened Azure engineers. After the initial program period, Azure Government Premier support will be available for an additional cost.

If you don’t purchase Azure Government Premier support, you will receive the Standard support plan at no charge for an additional one year to assist with the transition to paid support offerings. You may also be eligible for an upgrade to ProDirect support with a prepaid annual commitment to Microsoft of at least $100000, or if you consume at least $10000 per month of Azure services for three consecutive months.A Learn more

Review the new Azure Government support options and start planning now. This page will be updated soon with more information on support. Learn more

What support is included with my Azure Government subscription?

Existing Azure Government customers will be automatically migrated to a new Azure Government support plan, according to their relationship level with MicrosoftA. New Azure Government customers will also benefit from the same offering:

  • Azure Government customers on an Enterprise Agreement (EA) will receive at least 12 months of Standard support at no additional cost.
  • Customers with annual EA commitments of at least $100000, or Azure Services consumption of at least $10000 per month for three consecutive months, will be automatically upgraded to Professional Direct support, in alignment with the Enterprise Agreement support offer detailed here.
  • Existing Microsoft Premier customers on Azure Government will have their contracts upgraded, free of charge, to include Azure Government support.
  • Azure Government Free Trial accounts have access to included Subscription Management and Billing support.

The new support plans for Azure Government have the same terms and conditions as those available today in Azure, with the added guarantee that support is provided by US persons, screened to meet US-government standards according to the Azure Government data access requirements.

Once the transition period to paid support plans expire, Azure Government support will be available to customers for an additional cost, as described on this page. Review the new Azure Government support options in the above table on this page and start planning now.

Købsmuligheder

Paid support offerings for Azure Government support are available for purchase as part of your Enterprise Agreement (EA) and are subject to your EA terms. Developer support will be available in the future and only via online purchase.

Tilgængelighed af tilbud

Azure Government Premier, Professional Direct-, Standard- og Developer-supporttilbud er kun tilgængelige i USA for kunder, der er berettiget til at bruge Azure Government-clouden. Få mere at vide

Fornyelsespolitik

Abonnementsperioden er på 6 måneder. Som standard fornyes dit abonnement på support automatisk. Du modtager besked via mail, når din periode snart skal fornyes. Du kan altid deaktivere den automatiske fornyelse.

Annulleringspolitik

Understøttelse af Azure Government kræver, at du forpligter dig i hele abonnementsperioden. Annullering resulterer ikke i nogen form for refusion.

A Through this transition promotion, Microsoft may provide certain benefits to government customers at no additional charge. Microsoft waives any and all entitlement to compensation from government customers for such benefits. Microsoft intends that the provision of these benefits to government customers without charge will fully comply with applicable gift, ethics, and other laws and regulations related to gratuitous goods and services. Microsoft intends that the provision of these services shall be for the sole benefit and use of government customers and not for the personal use or benefit of any individual government employee.