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Azure

Azure Government support options

Microsoft offers a range of support options to meet the needs of United States government agencies using the dedicated Azure Government cloud platform. These support plans and pricing are available only for Azure Government subscriptions.

  • Trusted
  • Compliant
  • Open and flexible

The Azure Government support options on this page do not apply to Azure Government Secret. For more details on Microsoft support options for Azure Government Secret, please reach out to your account executive.

If you’re looking for a comprehensive, organization-wide support plan that includes Azure, Microsoft 365, and Dynamics 365, explore support for business.

Azure plan comparison

Azure plan comparison
Azure support plans Basic Developer Standard Professional Direct
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Support included1

Best for

Billing and subscription support and online self help

Trial and non-production environments

Production workload environments

Business-critical dependence

Price

Free with Azure Government subscription

Billing and subscription management support
included
included
included
included
Self-help resources, including Azure government documentation
included
included
included
included
Support provided by screened US persons
included
included
included
included
Unlimited support tickets
included
included
included
included
Includes Azure Advisor—your free, personalized guide to Azure best practices
included
included
included
included
Includes Azure Service Health for health status and notifications
included
included
included
included
Third-party software support with interoperability and configuration guidance and troubleshooting

Not included

included
included
included
Case severity and response time

Not included

Minimal business impact (Sev C): within eight business hours2

Minimal business impact (Sev C): within eight business hours2

Moderate business impact (Sev B): within four hours

Critical business impact (Sev A): within one hour

Minimal business impact (Sev C): within four business hours2

Moderate business impact (Sev B): within two hours

Critical business impact (Sev A): within one hour

Architecture support

Not included

General guidance

General guidance

Guidance from a pool of ProDirect delivery managers

Support API

Not included

Not included

Not included

Create and manage Azure support tickets programmatically

Operations support

Not included

Not included

Not included

Service reviews and advisory consultation from a pool of ProDirect delivery managers are non-transferable and limited to Azure ProDirect customers only

Training

Not included

Not included

Not included

Webinars led by Azure experts

Proactive guidance

Not included

Not included

Not included

Guidance from a pool of ProDirect delivery managers

  • [1] This link takes users to a gated site to purchase or access support for Azure Government cloud. Customers must have an Azure Government account to purchase an Azure Government support plan.
  • [2] For most countries and regions, business hours are from 9:00 AM to 5:00 PM (local time) Monday through Friday, excluding holidays. For North America, business hours are from 6:00 AM to 6:00 PM (Pacific time), Monday through Friday, excluding holidays. In Japan, business hours are from 9:00 AM to 5:30 PM, Monday through Friday, excluding holidays.

More information

Azure support plans and benefits in these plans are utilized by customers, and not transferrable.

We provide support in English.

If you purchase ProDirect support, we’ll email you to help you get started.

Purchase options

Azure.com accepts payments only by credit and debit cards unless invoicing has been arranged. Azure Prepayment dollars can’t be applied to support plans. Cancellation of support plans won’t result in a prorated refund.

You’ll be billed monthly for your Azure support plan, which will be automatically renewed. You’ll receive an email notification when your plan’s term is about to renew, and you may disable autorenewal at any time.

Learn more about enterprise support.