Azure Bot Service
Design and build enterprise-grade conversational AI bots
Build conversational experiences with Power Virtual Agents and Azure Bot Service
Azure Bot Service provides an integrated development environment for bot building. Its integration with Power Virtual Agents, a fully hosted low-code platform, enables developers of all technical abilities build conversational AI bots—no code needed.
Build bots quickly
Make, test, and publish bots using a low-code graphical interface.
Improve your bot applications over time
Automatically track critical bot telemetry and identify future topics.
Create multimodal and multichannel experiences
Connect to channels such as telephony and Microsoft Teams with minimal code changes.
Scale safely with centralised management
Deploy bots securely to maintain compliance and governance.
Collaboratively build bots with fusion teams
The integration of Azure Bot Service and Power Virtual Agents enables a multidisciplinary team with a range of expertise and abilities to build bots inside a single software as a service (SaaS) solution. Fusion teams can easily extend bots for complex scenarios with Bot Framework Composer.
Extend your reach with multiple channels and languages
Configure chatbots to engage with customers and employees in a wide range of languages and channels including websites, mobile apps, Facebook, and Microsoft Teams.
Comprehensive security and compliance, built in
Microsoft invests more than USD 1 billion annually on cybersecurity research and development.
We employ more than 3,500 security experts dedicated to data security and privacy.
Azure has more certifications than any other cloud provider. View the comprehensive list.
Azure Bot Service pricing
Azure Bot Service pricing is based on the number of messages delivered using Premium channels. Standard channels are free.
Get started with an Azure free account
Start free. Get $200 credit to use in 30 days. While you have your credit, get free amounts of many of our most popular services, plus free amounts of 40+ other services.
After your credit, move to pay as you go to keep building with the same free services. Only pay if you use more than the free monthly amounts.
After 12 months, you'll continue getting 40+ always-free services—and still only pay for what you use beyond your free monthly amounts.
Customers building conversational AI with Power Virtual Agents and Azure Bot Service
PwC simplifies data retrieval
PwC adopted Power Virtual Agents to help non-technical teams easily spin up bots across the organisation's repositories and automate content search and improve learning and development.
Giving fans the info they want when they want it
The Miami Dolphins created a chatbot that has handled 40,000 conversations with fans, resolving 97 percent of enquiries, while increasing customer satisfaction.
Helping employees to navigate the pandemic
The City of Ottawa was able to respond swiftly during a public health crisis to help employees stay connected, informed, and supported using Power Virtual Agents.
Matt White, Marketing Manager, Personal Lines Acquisition Experience, Progressive Insurance
"One of the great things about Bot Service is that, out of the box, we could use it to quickly put together the basic framework for our bot."
Chema Alonso, Chief Data Officer, Telefonica
"We used Azure Bot Service and Cognitive Services to help cope with the complexity of launching Aura in six countries, on four separate channels, and doing it all seamlessly."
Paul Jacobs, Group Head of Operations Transformation, Vodafone
"We used Azure Cognitive Services and Microsoft Bot Framework to deliver an instantly responsive, personal expert into our customers' pockets. Providing this constant access to help is key to our customer care strategy."
Resources and documentation
Bot building with fusion teams
Learn more about Power Virtual Agents.
Read about the future of bot building.
Samples and learning modules
Learn how to build bots using Power Virtual Agents.
Take a guided tour of Power Virtual Agents.
Recognised as a leader
Learn why Microsoft was named a Leader in the IDC MarketScape: Worldwide General Purpose Conversational AI Platforms 2021 Vendor Assessment.
Frequently asked questions about Azure Bot Service
Start with teams that fuse diverse experiences, skillsets, and responsibilities and collaborate to build bots across low-code and pro-code platforms with Power Virtual Agents. You'll also have access to the Azure Bot Framework Composer at no extra cost.
Power Virtual Agents empowers fusion teams to seamlessly build secure and scalable virtual agents. Whether it's a simple FAQ or a complex conversational requirement, accelerate bot building with an intuitive world-class designer to respond to both customer and colleague needs. Power Virtual Agents supports rapid development, enabling makers to build without limits with the option to extend the sophistication by allowing pro-code users to create dialogues using the Azure Bot Framework Composer.
If the authoring canvases for Power Virtual Agents and Bot Framework Composer don't meet your needs, you can use Power Virtual Agents to call Bot Framework skills, extend them with bot applications built with Bot Framework, and leverage other Azure services.