What is SaaS?
Software as a service
Software as a service (SaaS) allows users to connect to and use cloud-based apps over the Internet. Common examples are email, calendaring and office tools (such as Microsoft Office 365).
SaaS provides a complete software solution that you purchase on a pay-as-you-go basis from a cloud service provider. You rent the use of an app for your organisation, and your users connect to it over the Internet, usually with a web browser. All of the underlying infrastructure, middleware, app software and app data are located in the service provider’s data centre. The service provider manages the hardware and software, and with the appropriate service agreement, will ensure the availability and the security of the app and your data as well. SaaS allows your organisation to get up and running quickly with an app, at minimal upfront cost.
|Hosted applications/apps||Development tools, database management, business analytics||Operating systems||Servers and storage||Networking firewalls/security||Data centre physical facility/building|
Common SaaS scenarios
If you’ve used a web-based email service such as Outlook, Hotmail or Yahoo! Mail, then you’ve already used a form of SaaS. With these services, you log in to your account over the Internet, often from a web browser. The email software is located on the service provider’s network, and your messages are stored there as well. You can access your emails and stored messages from a web browser on any computer or Internet-connected device.
The previous examples are free services for personal use. For organisational use, you can rent productivity apps, such as email, collaboration and calendaring apps; and sophisticated business applications such as customer relationship management (CRM), enterprise resource planning (ERP) and document management applications. You pay for the use of these apps by subscription or according to the level of use.
Advantages of SaaS
Gain access to sophisticated applications. To provide SaaS apps to users, you don’t need to purchase, install, update or maintain any hardware, middleware or software. SaaS makes even sophisticated enterprise applications, such as ERP and CRM, affordable for organisations that lack the resources to buy, deploy and manage the required infrastructure and software themselves.
Only pay for what you use. You also save money because the SaaS service automatically scales up and down according to the level of usage.
Use free client software. Users can run most SaaS apps directly from their web browser without needing to download and install any software, although some apps require plug-ins. This means that you don’t need to purchase and install special software for your users.
Mobilise your workforce easily. SaaS makes it easy to “mobilise” your workforce because users can access SaaS apps and data from any Internet-connected computer or mobile device. You don’t need to worry about developing apps to run on different types of computers and devices because the service provider has already done so. In addition, you don’t need to bring special expertise onboard to manage the security issues inherent in mobile computing. A carefully chosen service provider will ensure the security of your data, regardless of the type of device consuming it.
Access app data from anywhere. With data stored in the cloud, users can access their information from any Internet-connected computer or mobile device. And when app data is stored in the cloud, no data is lost if a user’s computer or device fails.