Approve and audit support access requests to VMs using Customer Lockbox for Azure
Published date: 31 October, 2018
Customer Lockbox for Microsoft Azure helps customers control and audit a Microsoft support engineer’s access to compute workloads on Azure that may contain customer data. Microsoft support does not have standing access to service operations. In some rare scenarios, to resolve a support issue, just-in-time access with limited and time bound authorisation can be provided to Microsoft support engineers. Customer Lockbox helps ensure that Microsoft support engineers don’t access customers’ content in the Azure portal without the customer’s explicit approval. It also helps improve the existing support ticket workflow by expediting the customer’s approval process. This capability enables customers to have more granular control, better visibility and enhanced audit over the support process.