Azure Communication Services

Build rich communication experiences with the same secure platform used by Microsoft Teams

Build engaging communication experiences at scale

Azure Communication Services is a platform with rich communication, video, and SMS APIs for deploying your applications across any device, on any platform, using the same reliable and secure infrastructure that powers Microsoft Teams.

Reach customers anywhere with a fully managed telephony and communication platform

Deliver video, voice, chat, text-messaging, and telephony experiences anywhere your customers are-across your applications, websites, and mobile platforms.

Scale with a global platform used by Microsoft Teams

Use a reliable global platform trusted by millions of people daily.

Build on a secure and compliant cloud

Reach more customers without compromising security using a secure and compliant cloud.

Engage customers with API enabled communications.

Connect people across web and mobile apps. Add communications workflows to applications with flexible SDKs and APIs for common platforms and languages including iOS, Android, Web, .NET, and JavaScript.

Build custom app experiences connected to Microsoft Teams

Offer custom app experiences where employees benefit from the security, familiarity and capability of Microsoft Teams, and external users enjoy a custom communication experience on a web or mobile app. Save on VoIP and Chat usage under your existing Microsoft 365 license.

Learn more about interop with Microsoft Teams

Scale up or down with a proven, global platform

Benefit from a global, low latency network that auto-scales to meet your demand. Deliver reliable enterprise-grade calling, chat and messaging capabilities with just a few lines of code.

Watch the Mechanics video to learn more

Enhance your communications with Azure services and tools

Connect Azure Bot Services to improve your customer experience with intelligent voice assistants for handling customer calls. Tap into Azure Cognitive Services for translation and sentiment analysis of chat messages. Or easily build SMS based automation workflows connected to backend systems with Azure Event Grid and Logic Apps.

Learn more about Azure Bot Services

Largest security and compliance portfolio

  • Built to meet compliance needs such as HIPAA and the General Data Protection Regulation.
  • Get built-in security controls, including network security and encryption.
  • Take advantage of capabilities like Azure Active Directory identity to simplify security.
  • Microsoft invests more than USD 1 billion annually on cybersecurity research and development.
  • We employ more than 3,500 security experts dedicated to data security and privacy.
  • Azure has more certifications than any other cloud provider. View the comprehensive list.

Flexible pricing that scales with your needs

Meet your organisation’s business needs and budget with competitive pay-as-you-go pricing.

High quality audio and video

Take advantage of low-latency capabilities for an uninterrupted calling experience.

Build and control the communication experiences you want.

Seamlessly shift between voice and video calls in a multichannel communication experience.

Chat capabilities that strengthen real-time connection

Launch into a session with a single click, for real-time response.

Personalise customer conversations with an agent chat interface.

Easily manage growing customer service needs with a fast time to resolution.

Fastest growing method of connecting with customers

Deliver important information to customers anytime, anywhere.

Improve on-the-go interactions with rich media interoperability and seamless connections.

Use SMS with existing applications and workflows with Azure services Logic Apps and Event Grid.

Enable end-to-end communication scenarios with telephony capabilities

Provision numbers that support inbound and outbound calling.

Eliminate unsolicited calls or texts with clean numbers run through extensive verification.

Coming soon: Use with your existing on-premises equipment and carrier networks with SIP.

Get started with Azure Communication Services

Overview

Explore the technical overview, quickstarts, tutorials, and more.

SDKs and samples

Get up and running while experimenting with our samples.

Trusted by companies of all sizes

"With Azure Communication Services, we provide rescuers with support and real-time CPR feedback from informed, expert dispatchers with the hope of saving more lives."

Helge Myklebust: Director of Research, Laerdal Medical
Laerdal Medical

Communication Services updates, blogs, and announcements

Frequently asked questions about Azure Communication Services

  • Voice and video calling (VoIP only) and chat services are available to customers globally, with customer data storage and support available in the US during preview. SMS and telephony capabilities are available in the US only during preview.

Ready when you are—let us set up your Azure free account

Get started