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Azure Communication Services pricing

Build multichannel communication experiences

Azure Communication Services brings rich communication APIs for adding voice, video, chat, text messaging/SMS, email, and more to all your applications, across devices and platforms. Plus, build customised app experiences connected to Microsoft Teams.

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Prices are estimates only and are not intended as actual price quotes. Actual pricing may vary depending on the type of agreement entered with Microsoft, date of purchase, and the currency exchange rate. Prices are calculated based on US dollars and converted using London closing spot rates that are captured in the two business days prior to the last business day of the previous month end. If the two business days prior to the end of the month autumn on a bank holiday in major markets, the rate setting day is generally the day immediately preceding the two business days. This rate applies to all transactions during the forthcoming month. Sign in to the Azure pricing calculator to see pricing based on your current programme/offer with Microsoft. Contact an Azure sales specialist for more information on pricing or to request a price quote. See frequently asked questions about Azure pricing.

Azure Communication Services pricing examples

Pricing is shown in USD, assuming the East US 2 region selection.

Example 1: Voice and Video Calling with Interoperability into Microsoft Teams

Users on a customised-built app can interact with users on Microsoft Teams through Voice and Video Calling from Azure Communication Services. Below is an example of pricing for monthly activity of 1,000 customer meetings averaging 45 minutes per meeting.

Number of meetings per month: 1,000
Participants in meeting using Azure Communication Services: 1
Participants in meeting using Teams: 1 (free)
Average duration of meetings: 45 minutes

Total Voice and Video Calling Monthly cost: 1,000 calls * 1 participant * 45 minutes * $- = $- / month
See this example in the pricing calculator

Example 2: Order Confirmation and Shipping Emails

Below is an example of pricing for an application that sends confirmation emails to customers after they complete a purchase, including order and shipping details. The application handles an average of 500,000 purchases per month, with each purchase resulting in two emails: one to confirm the purchase and another to notify the customer when their package has shipped.

Number of emails per month: 500,000 * 2: 1 Million
Average email size: 0.2 MB

Total Email cost: : (1,000,000 emails * $-) + (1,000,000 emails * 0.2 MB * $- = $- + $- = $- per month
See this example in the pricing calculator

Category Service Price
Phone Numbers Geographic Numbers Leasing Prices vary by country. Learn More
Toll Free Numbers Leasing Prices vary by country. Learn More
Number Lookup (Preview) Line Type : $-/minute
Calling Voice Calling - PSTN* Learn More
Voice and Video Calling – Over IP $-/User minute
Call Recording Mixed Audio Recording: $-/minute
Mixed Audio and Video Recording: $-/minute
Unmixed Audio Recording: $-/minute/participant
SIP Direct Routing Inbound: $-/minute
Outbound: $-/minute
TURN $- per GB
Routing Job Router 0-100 jobs per month: free
101+ jobs: $0.01 per job routed
Category Service Price
Phone Numbers Toll Free Numbers Leasing Prices vary by country. Learn More
Short Codes Leasing Prices vary by type, Random or Vanity. Learn More
Number Lookup (Preview) Line Type : $-/minute
Messaging Chat $-/User message
SMS Toll-Free*: Learn More
Short Code*: Learn More
Alphanumeric Sender ID: Learn More
Email $-/Email sent
$-/MB transferred
Advanced Messaging (Preview) $0.005/User message
Whatsapp - Channel Fee: Learn More
Routing Job Router 0-100 jobs per month: free
101+ jobs: $0.01 per job routed

*Requires leasing of phone number.

Azure Communication Services + Microsoft Teams Pricing

Azure Communication Services can be used to build customised applications and experiences that enable interaction with Microsoft Teams users over voice, video, chat and screen sharing. Voice and Video Calling (VoIP) and chat usage is billed to your Azure resource only when using Azure APIs and SDKs, which means usage for Teams app users interacting with Azure Communication Services applications is free.* Learn more.

*VoIP and chat usage for Microsoft Teams endpoints are included with M365 licences.

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Additional resources

Azure Communication Services

Learn more about Azure Communication Services features and capabilities.

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SLA

Review the Service Level Agreement for Azure Communication Services.

Documentation

Review technical tutorials, videos, and more Azure Communication Services resources.

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