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Azure Support: Standard
The Azure Standard offering is a good choice for small or mid-size companies with minimal business critical dependence on Microsoft Azure.
USD$100/month
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Ability to submit support issues 24x7
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Fast initial response for support issues
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Ability to set severity of issues
Standard details
| Range of support | Microsoft Azure |
|---|---|
| Billing and subscription management support included for all Azure customers |  |
| Ability to submit support issues 24x71 |  |
| Non-Microsoft technologies running on Azure (See FAQ) | Microsoft will assist Azure customers with issues associated with select non-Microsoft technologies. |
| Incident submission | Online |
| < 1 hours | |
| Maximum severity2 | “A” (Critical business impact) |
1 24x7 in English for Sev A and B and in Japanese for severity A. For other languages and severities, support provided during local business hours.
2 The maximum severity (business impact) for Standard is “A” regardless of language. Severity: A (highest level of impact), B, C
Download Azure support plans datasheet
Included for all Azure customers and partners
- Support provided in ten languages: English, Spanish, French, German, Italian, Portuguese, Simplified Chinese, Traditional Chinese, Korean, and Japanese.
- Unlimited subscription management (e.g., billing, quota adjustments, account transfers).
- Two Azure online forum options: Microsoft Q&A and Stack Overflow. Microsoft Q&A is a Microsoft online property. Stack Overflow is not associated or affiliated with Microsoft.
- Twitter @AzureSupport
- Azure service dashboard
Learn about other plans
PRODIRECT
The Azure ProDirect offering is most appropriate for mid-size or large companies with substantial business critical utilization of Microsoft Azure.
DEVELOPER
The Azure Developer offering is appropriate for companies or individuals using Microsoft Azure in a non-production environment or for trial and evaluation.