Azure Support: Developer

The Azure Developer offering is appropriate for companies or individuals using Microsoft Azure in a non-production environment or for trial and evaluation.


Developer details

Range of support Microsoft Azure
Unlimited billing & subscription support Business hours only 1
Unlimited technical support Business hours only 1
Non-Microsoft technologies running on Azure (See FAQ) Microsoft will assist Azure customers with issues associated with selected non-Microsoft technologies.
Incident submission Online
Initial response time < 8 hours 1
Maximum severity 2 “C” (minimal business impact)

1 For most countries, business hours are from 9:00 a.m. to 5:00 p.m. during weekdays (weekends and holidays excluded). For North America, business hours are 6:00 a.m. to 6:00 p.m. Pacific time, Monday to Friday excluding holidays. In Japan, business hours are from 9:00 a.m. to 5:30 p.m. weekdays.

2 The maximum severity (business impact) for Developer is “C” regardless of language. Severity “C” is the lowest level of business impact.

Included for all Azure customers and partners

  • Support provided in nine languages: English, Spanish, French, German, Italian, Portuguese, Traditional Chinese, Korean and Japanese.
  • Unlimited subscription management (e.g. billing, quota adjustments, account transfers)
  • Two Azure online forum options: MSDN and Stack Overflow. MSDN is a Microsoft online property. Stack Overflow is not associated or affiliated with Microsoft.
  • Twitter @AzureSupport
  • Azure service dashboard

Learn about other plans


The Premier offering is well suited to large or global enterprises with strategic and business-critical dependence on Microsoft products, including Azure

Learn more


The Azure ProDirect offering is most appropriate for mid-sized or large companies with substantial business-critical utilisation of Microsoft Azure.

Learn more


The Azure Standard offering is a good choice for small or mid-sized companies with minimal business-critical dependence on Microsoft Azure.

Learn more