Trace Id is missing
Skip to main content


  • Reactive technical support
  • Support for non-Microsoft technologies running on Azure
  • Lowest priced technical support option

Developer details

Range of support Microsoft Azure
Billing and subscription management support included for all Azure customers
Ability to submit support issues 24x71
Non-Microsoft technologies running on Azure (See FAQ) Microsoft will assist Azure customers with issues associated with select non-Microsoft technologies.
Incident submission Online
Initial response time < 8 hours1
Maximum severity2 "C" (Minimal business impact)

1 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). For North America, business hours are 6:00 AM to 6:00 PM Pacific time, Monday through Friday excluding holidays. In Japan, business hours are from 9 AM to 5:30 PM weekdays.

2 The maximum severity (business impact) for Developer is "C" regardless of language.; Severity "C" is the lowest level of business impact.

Included for all Azure customers and partners

  • Support provided in nine languages: English, Spanish, French, German, Italian, Portuguese, Traditional Chinese, Korean, and Japanese.
  • Unlimited subscription management (e.g., billing, quota adjustments, account transfers)
  • Two Azure online forum options: Microsoft Q&A and Stack Overflow. Microsoft Q&A is a Microsoft online property. Stack Overflow is not associated or affiliated with Microsoft.
  • Twitter @AzureSupport
  • Azure service dashboard

Learn about other plans


The Azure ProDirect offering is most appropriate for mid-size or large companies with substantial business critical utilization of Microsoft Azure.


The Azure Standard offering is a good choice for small or mid-size companies with minimal business critical dependence on Microsoft Azure.