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Generally available: IT Service Management Integration with secure webhook

Published date: May 11, 2022

Secure webhook is an updated version of IT Service Management Connector (ITSMC). Both versions allow you to create work items in an IT Service Manager (ITSM) tool when Azure Monitor sends alerts. The functionality includes metric, log, and activity log alerts.

IT Service Manager Connector uses username and password credentials. Secure webhook has stronger authentication because it uses Azure Active Directory (Azure AD). Azure AD is Microsoft's cloud-based identity and access management service. It helps users sign in and access internal or external resources. Using Azure AD with IT Service Manager helps to identify Azure alerts (through the Azure AD application ID) that were sent to the external system.

The first two integrations are with ServiceNow ITOM and BMC Helix.

Learn more:

  • Azure Monitor
  • Features

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