Azure Government support options
Microsoft offers a range of support options to meet the needs of United States government agencies using the dedicated Azure Government cloud platform. These support plans and pricing are available only for Azure Government subscriptions.
- Trusted
- Compliant
- Open and flexible
The Azure Government support options on this page do not apply to Azure Government Secret. For more details on Microsoft support options for Azure Government Secret, please reach out to your account executive.
If you’re looking for a comprehensive, organization-wide support plan that includes Azure, Microsoft 365, and Dynamics 365, explore support for business.
Azure plan comparison
| Azure support plans | Basic | Developer | Standard | Professional Direct |
|---|---|---|---|---|
| Get started | Support included1 | |||
| Best for | Billing and subscription support and online self help | Trial and non-production environments | Production workload environments | Business-critical dependence |
| Price | Free with Azure Government subscription | |||
| Billing and subscription management support |  | | | |
| Self-help resources, including Azure government documentation | | | | |
| Support provided by screened US persons | | | | |
| Unlimited support tickets | Billing and subscription management support only | | | |
| Includes Azure Advisor—your free, personalized guide to Azure best practices | | | | |
| Includes Azure Service Health for health status and notifications | | | | |
| Third-party software support with interoperability and configuration guidance and troubleshooting | Not included | | | |
| Case severity and response time | Not included | Minimal business impact (Sev C): within eight business hours2 | Minimal business impact (Sev C): within eight business hours2 Moderate business impact (Sev B): within four hours Critical business impact (Sev A): within one hour | Minimal business impact (Sev C): within four business hours2 Moderate business impact (Sev B): within two hours Critical business impact (Sev A): within one hour |
| Architecture support | Not included | General guidance | General guidance | Guidance from a pool of ProDirect delivery managers |
| Support API | Not included | Not included | Not included | Create and manage Azure support tickets programmatically |
| Operations support | Not included | Not included | Not included | Service reviews and advisory consultation from a pool of ProDirect delivery managers are non-transferable and limited to Azure ProDirect customers only |
| Training | Not included | Not included | Not included | Webinars led by Azure experts |
| Proactive guidance | Not included | Not included | Not included | Guidance from a pool of ProDirect delivery managers |
- [1] This link takes users to a gated site to purchase or access support for Azure Government cloud. Customers must have an Azure Government account to purchase an Azure Government support plan.
- [2] For most countries and regions, business hours are from 9:00 AM to 5:00 PM (local time) Monday through Friday, excluding holidays. For North America, business hours are from 6:00 AM to 6:00 PM (Pacific time), Monday through Friday, excluding holidays. In Japan, business hours are from 9:00 AM to 5:30 PM, Monday through Friday, excluding holidays.
More information
Azure support plans and benefits in these plans are utilized by customers, and not transferrable.
We provide support in English.
If you purchase ProDirect support, we’ll email you to help you get started.
Purchase options
Azure.com accepts payments only by credit and debit cards unless invoicing has been arranged. Azure Prepayment dollars can’t be applied to support plans. Cancellation of support plans won’t result in a prorated refund.
You’ll be billed monthly for your Azure support plan, which will be automatically renewed. You’ll receive an email notification when your plan’s term is about to renew, and you may disable autorenewal at any time.
Learn more about enterprise support.