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Azure Monitor ITSM Connector for BMC Helix with Secure Export

Published date: September 22, 2020

Secure Export is a new version (in preview) of IT Service Management Connector (ITSM) from Azure Monitor, allowing you to automatically create work items in an ITSM tool when any of the Azure Monitor alerts are triggered.  As part of the preview, we partnered with BMC Helix as the first native integration using Secure Export.

The Secure Export architecture introduces the following new capabilities:

  • Azure AD authentication - Authentication occurs using Azure AD instead of user/password credentials, which ITSM is based on.
  • New Action Group - Alerts are sent to the ITSM tool using the secure webhook action group (instead of to the ITSM Action Group) in order to use the Azure AD.

You can learn more on how to enable the pre-built integration with Azure Monitor at the BMC Helix Documentation.

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  • Azure Monitor
  • Features

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