Azure Communication Services

Build rich communication experiences with the same secure platform used by Microsoft Teams

Build engaging communication experiences at scale

Azure Communication Services brings rich communication APIs to all of your apps across any device, on any platform, using the same reliable and secure infrastructure that powers Microsoft Teams.

Reach customers anywhere with a fully managed communication platform

Deliver video, voice, chat and text messaging experiences wherever your users are – across your apps, websites and mobile platforms.

Scale with a global platform used by Microsoft Teams

Use a reliable global platform trusted by millions of users daily.

Build on a secure and compliant cloud

Reach more users without compromising security, using the most secure and compliant cloud.

Engage customers with API-enabled communications.

Connect users across web and mobile apps. Add communication workflows to apps with flexible SDKs and APIs for common platforms and languages, including iOS, Android, Web, .NET and JavaScript.

Scale up or down with a proven, global platform

Benefit from a global, low-latency network that auto-scales to meet your demand. Deliver reliable enterprise-grade calling, chat and messaging capabilities with just a few lines of code.

Watch the Mechanics video to learn more

Enhance your communications with Azure services and tools

Improve your customer engagement with Azure AI translation and sentiment analysis for chat messages. Easily build in SMS-based automation workflows connecting to backend systems with Azure Event Grid and Logic Apps.

Get to market faster with a robust set of services and tools designed for lightweight configuration of communications capabilities. Tap into Azure developer tools and services such as Visual Studio, Azure App Service, Serverless Functions and DevOps with GitHub.

Learn more about Azure AI

Largest security and compliance portfolio

  • A communication solution built to help meet all of your compliance needs, such as HIPAA, GDPR and more.
  • Gain industry-leading, multi-layered protection with built-in security controls, including network security and encryption.
  • Take advantage of capabilities such as Azure Active Directory identity to simplify your communication security and compliance.
  • Microsoft invests over USD 1 billion annually on cybersecurity research and development. And, employs 3,500 security experts focused on securing your data and privacy.
  • Azure has more certifications than any other cloud provider. View the comprehensive list.

High-quality audio and video

Low-latency capabilities for an uninterrupted calling experience.

Build and control the communication experiences you want.

Seamlessly shift between voice and video calls in a multichannel communication experience.

Enrich app experiences with chat capabilities that strengthen real-time connection

Launch into a session with a single click, for real-time response.

Personalise customer conversations with an agent chat interface.

Easily manage growing customer service needs with a fast time to resolution.

Fastest-growing method of connecting with customers

Deliver important information to users whenever, wherever.

Improve on-the-go interactions with rich media integrations and seamless connections.

Integrate SMS into existing apps and workflows with Azure services Logic Apps and Event Grid.

Enable end-to-end communication scenarios with telephony capabilities

Provision numbers that support inbound and outbound calling.

Eliminate unsolicited calls or texts with clean numbers run through extensive verification

Soon, integrate into existing on-premises equipment and carrier networks with SIP.

Get started with Azure Communication Services


Technical overview, quick start guides, tutorials and more.

SDKs and samples

Get up and running while experimenting with our samples.

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Getting started