Azure Bot Service
Build a great conversationalist
Build, connect, deploy and manage intelligent bots to interact naturally with your users on websites, apps, Cortana, Microsoft Teams, Skype, Slack, Facebook Messenger, and more. Get started quickly with a complete bot-building environment. You’ll only pay for what you use.
Intelligent bot creation that scales on demand
Accelerated development
Azure Bot Service speeds up development by providing an integrated environment that’s purpose-built for bot development with the Microsoft Bot Framework connectors and BotBuilder SDKs. Developers can get started in seconds with out-of-the-box templates for scenarios including basic, form, language understanding, question and answer, and proactive bots.
Give your bot intelligence with Cognitive Services
Give your bot some superpowers. Go beyond a great conversationalist to a bot that can recognise a user in photos, moderate content, make smart recommendations, translate language and more. Cognitive Services enable your bot to see, hear and interpret in more human ways.
Engage your audience, wherever they are
Your users talk in many places – your bot should too. Azure Bot Service can be integrated across multiple channels to increase interactions and reach more customers using your website or app to email, GroupMe, Facebook Messenger, Kik, Skype, Slack, Microsoft Teams, Telegram, text/SMS, Twilio, Cortana, and Skype for Business.
"With Microsoft Bot Framework, it took just one week to develop our chatbot and another month to launch it. We were able to shorten the development period by half of what was expected, resulting in an early launch of service."
Explore Azure Bot Service scenarios
Commerce Chatbot
Together, the Azure Bot Service and Language Understanding service enable developers to create conversational interfaces for various scenarios like banking, travel and entertainment. For example, a hotel’s concierge can use a bot to enhance traditional email and phone call interactions by validating a customer via Azure Active Directory and using Cognitive Services to better contextually process customer requests using text and voice. The speech recognition service can be added to support voice commands.
- 1 Customer uses your mobile app
- 2 Using Azure AD B2C, the user authenticates
- 3 Using the custom Application Bot, user requests information
- 4 Cognitive Services helps process the natural language request
- 5 Response is reviewed by customer who can refine the question using natural conversation
- 6 Once the user is happy with the results, the Application Bot updates the customer’s booking
- 7 Application insights gathers runtime telemetry to help development with Bot performance and usage
It’s amazing, once development started, how quickly the whole thing came together… We didn’t need to build any special functionality to connect the bot to our product catalog and stock data—we just used existing feeds.
Information Chatbot
This Informational Bot can answer questions defined in a knowledge set or FAQ using Cognitive Services QnA Maker and answer more open-ended questions using Azure Search.
- 1 Employee starts the Application Bot
- 2 Azure Active Directory validates the employee’s identity
- 3 The employee can ask the bot what type of queries are supported
- 4 Cognitive Services returns an FAQ built with the QnA Maker
- 5 The employee defines a valid query
- 6 The Bot submits the query to Azure Search, which returns information about the application data
- 7 Application insights gathers runtime telemetry to help development with Bot performance and usage
Conversation as a platform is the future, so it’s great that we’re already offering it to our customers using the Bot Framework and Azure.
See how UPS is using LUIS to help customers track packages in real time
Enterprise Productivity Chatbot
Azure Bot Service can easily be combined with Language Understanding to build powerful enterprise productivity bots, enabling organisations to streamline common work activities by integrating external systems, such as Office 365 calendar, customer cases stored in Dynamics CRM, and much more.
- 1 Employee access Enterprise Productivity Bot
- 2 Azure Active Directory validates the employee’s identity
- 3 The Bot is able to query the employee’s Office 365 calendar via the Azure Graph
- 4 Using data gathered from the calendar, the Bot accesses case information in Dynamics CRM
- 5 Information is returned to the employee who can filter down the data without leaving the Bot
- 6 Application insights gathers runtime telemetry to help the development with Bot performance and usage
Related products and services
Functions
Process events with serverless code
Bot Framework
Build a great conversationalist to interact with your users wherever they are
Cognitive Services
Add smart API capabilities to enable contextual interactions