Build conversational experiences for your customers
Develop intelligent, enterprise-grade bots that help you to enrich the customer experience while maintaining control of your data. Build any type of bot – from a Q&A bot to your own branded virtual assistant – to quickly connect your users to the answers they need.
Create a bot that can naturally interact with users by easily integrating Cognitive Services
Use open-source SDK and tools to build, test and publish your bot to Azure
Deploy your bot to popular channels, wherever your customers interact
Create your own branded virtual assistant using solution accelerators
Easily add natural language and speech to your bot
Integrate powerful AI capabilities with Azure Cognitive Services to keep pace with technological advances without machine learning experience. Improve experiences by giving your users the ability to interact with your bot using natural language and speech capabilities.
Learn how
Start simple and grow in sophistication
Build with an open and extensible bot framework that enables you to build a basic informational bot to alleviate the high volume of common enquiries from your users. Then, as your scenarios become more nuanced, create more advanced bots, including virtual assistants that can handle rich, multiturn conversations that make it easier to engage with your users.
Get code samples on GitHub
Reach your customers, wherever they interact
Integrate Bot Service across multiple communication channels to reach more customers, more often. Apply bots to channels including your website or apps, Microsoft Teams, Skype, Slack, Cortana and Facebook Messenger.
Learn more about connecting to popular channels
Your assistant, your brand, your data
Deliver personalised experiences to customers without compromising ownership and control of customer data. Deploy a virtual assistant tailored to your brand, across multiple apps and devices, with the Virtual Assistant solution accelerator.
Start building your branded virtual assistantExtend your bots with skills
Whether you’re starting with Bot Service or Power Virtual Agents, extend your bot with an open-source bot framework SDK and collaborate with business users to bring their ideas to life.
Learn moreSeamlessly transition conversations with customers from bot to human agent
Create a sophisticated bot to identify when to bring in a human agent. For common scenarios including customer escalations and help desk triage, your bot can interpret customer sentiment and intent with Azure Cognitive Services such as Text Analytics and Language Understanding.
Incorporate human handoffCreate a Bot using Azure Bot Service
Create a new bot resource
Fill in required information
Develop your bot and connect it to channels
Step 1: Create a new bot resource
- Create a free Azure account
- In the Azure portal, click Create a resource, then type “bot” and select Web App Bot
Step 2: Fill in required information
- Enter a bot name, select a region closest to your customers (for example, West US) and an F0 free pricing tier.
- Click on Bot Template. Select SDK v4. Choose between C# and Node.js.
- Choose the Basic Bot template to enable natural language understanding.
- Once your bot has been provisioned after a few minutes, you will receive a notification in the top-right corner.
Step 3: Develop your bot and connect it to channels
- Click on the Build tab. Select Download Bot source code to download the source code for development in Visual Studio.
- Note that we also offer Bot Builder SDK & tools for local bot development
- Once finished developing, right-click on your project in Visual studio and click Publish.
- Go to the Channels tab to expose your bot in Skype, Slack, Facebook Messenger and other popular channels.
Azure Bot Service pricing
Bot Service is a managed bot development service that helps you connect easily to your users via popular channels. Only pay for messages delivered using the Premium channel.
Get pricing details
Built with Azure Bot Service
La Liga built its own branded voice assistant to boost fan engagement with billions across multiple digital channels.
Minerva Santana, Director of Innovation and Global Development LaLiga"We're letting the sporting world know that LaLiga is all about innovation and that being on the leading edge is an essential part of our brand identity."
Progressive customers make smarter insurance decisions with “Flo” bot
Matt White, Marketing Manager, Personal Lines Acquisition Experience, Progressive Insurance"One of the great things about Bot Service is that, out of the box, we could use it to quickly put together the basic framework for our bot."
Telefonica natural language-based digital assistant successfully deployed
Chema Alonso, Chief Data Officer, Telefonica"We used Azure Bot Service and Cognitive Services to help cope with the complexity of launching Aura in six countries, on four separate channels, and doing it all seamlessly."
UPS paves the way for better service with faster development and AI
Kumar Athreya, Senior Applications Development Manager of Shipping Systems, UPS"Within five weeks, we had developed a chatbot prototype with the Microsoft Bot Framework…. Our chief information and engineering officer loved it and asked that we get a version into production in just two months…and that's just what we did."
Adobe chatbot reduces friction for customers learning new technologies
Employment firm turns to AI-powered chatbot to increase job opportunities for people with disabilities
Start building now
Developer resources
Bot Framework SDK, tools and docs
Visit our GitHub BotBuilder repository for documentation, a rich set of samples, a downloadable SDK, an emulator and tools for bot development.
Bot Service and QnA Maker learning modules
Explore training to build intelligent bots that interact naturally with users using a range of services.
Community and support
Ask questions and get support from Microsoft engineers and the open-source Bot Framework community on Gitter and StackOverflow.
Frequently asked questions about Azure Bot Service
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Bot Framework is comprised of an open-source SDK and tools for end-to-end bot development. Microsoft Azure Bot Service helps you manage, connect and deploy your bot across devices and popular channels.
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Bot Framework V4 SDK builds on developer feedback and learnings from prior Bot Framework SDKs. This version introduces enhanced levels of abstraction while enabling rich componentisation of the bot building blocks. You can start with a simple bot and grow your bot in sophistication using a modular and extensible framework. Get more details.
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We plan to make improvements to the Bot Framework and add more channels incrementally. To suggest a specific channel to be added to the framework, contact us.
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Yes, you can host your bot anywhere on the Internet, on your own servers, in Azure or in any data centre. Note: Your bot must expose a publicly accessible HTTPS endpoint.
Ready when you are – let’s set up your Azure free account.
