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Al migrar a la nube, el equipo de operaciones de TI rediseña el modelo de supervisión de la infraestructura

Vea cómo un enfoque descentralizado de la supervisión permitió a los equipos de TI y de aplicaciones empresariales agregar más valor a sus roles.

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Desafío: Adaptación a un modelo operativo en la nube

Cuando el equipo de plataformas de manejabilidad, que forma parte de la sección de ingeniería y servicios centrales (CSEO) de Microsoft, administraba la infraestructura en un entorno de supervisión y alertas centralizado, el modelo estaba claro: ellos proporcionaban un servicio independiente que usaban los equipos de aplicaciones empresariales. Después, Microsoft migró a la nube y el modelo ya no funcionaba.

A medida que la compañía trasladó las aplicaciones y los sistemas internos a Azure, los equipos de aplicaciones empresariales crearon sus propias máquinas virtuales (VM) y querían tener el control total sobre ellas, pero el equipo de plataformas de manejabilidad seguía siendo responsable de supervisarlas y administrarlas. Los intentos de repartir las responsabilidades no solucionaron el problema. El equipo de plataformas de manejabilidad se dio cuenta de que, al haber migrado a la nube, la mejor forma de llevar a cabo su misión de habilitar los equipos de desarrollo era abandonar el modelo de supervisión cotidiana y abogar por un nuevo modelo de supervisión descentralizada.

"The move to Azure redefined the relationship between business app teams and us … It literally broke how we worked, including our accountability model, and we had to redesign our support services to accommodate the new self-service cloud model."

Dana Baxter, ingeniera jefe de mantenimiento, plataformas de manejabilidad

Cambiar la cultura del control

Initially, the Manageability Platforms team tried creating its own pool of Azure subscriptions for the business app teams to use. They quickly found that were still a bottleneck for teams that wanted to administer things on their own. With automation and self-service capabilities becoming available in Azure Monitor, the Manageability Platforms team saw the opportunity to replace their centralized model and hand over responsibility for monitoring to the business app teams. At the same time, they knew they'd have to drive a challenging cultural shift to overcome resistance.

But first, they had to make sure that the operations part of the new DevOps model was in order. They cleaned up a mess of old alerts from about 100 down to 15 and then created a toolkit on GitHub to help the business app teams monitor their own infrastructure. The toolkit established guardrails that helped Manageability Platforms ease their own discomfort with having to relinquish control over something they'd owned for years. Their final push involved a major, multifaceted communication and training effort across the organization.

"Our KPIs used to be all about alerts, trouble tickets, time to resolution, and so on. Today they're around things like inventory, security patching, compliance, and other components of enterprise manageability."

Dana Baxter, ingeniera jefe de mantenimiento, plataformas de manejabilidad

La supervisión descentralizada amplía la capacidad de ambos equipos

The transition to a decentralized, self-service approach to enterprise monitoring and reporting wasn't easy, but it was worth the effort. Now, reporting and dashboard tools that are enabled by Azure Monitor and Power BI make it easy for business app teams to monitor any part of their environment. With the ability to quickly tailor their own dashboards and alerts to align with how they build and manage their apps, they configure the monitoring environment that best meets their needs. Instead of providing a day-to-day monitoring service that the development teams consume, today the Manageability Platforms team members have become valued consultants in their partnership with development. Most importantly, they're free to focus on more strategic, forward-looking projects—such as security patching, inventory, and compliance—that bring more value to the business.

Lea detenidamente el proceso que siguió el equipo para cambiar a un modelo operativo en la nube.

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