Marketplace FAQs

Answers to common questions about the Microsoft Azure Marketplace

General

  • The Azure Marketplace is an online applications and services marketplace that enables start-ups and independent software vendors (ISVs) to offer their solutions to Azure customers around the world.

  • The Azure Marketplace combines Microsoft Azure partner ecosystems into a single, unified platform to better serve our customers and partners. This will improve existing experiences and make it easier to search, purchase, and deploy a wide range of applications and services in just a few clicks.

  • The Azure Marketplace currently offers virtual machine images, virtual machine extensions, APIs, applications, Machine Learning services and data services.

Customers

  • You can find Azure Marketplace offers on https://azuremarketplace.microsoft.com/ or in the Microsoft Azure classic portal. Once logged into the management portal, you can quickly configure, deploy and manage the product similar to Azure cloud services.

  • Customers have the option of deploying to any Azure datacenter region that a publisher enables. Customers can select data center locations closest to their services to optimize performance and manage budget.

  • No, deletions are final. If you accidentally delete a subscription, you can easily restart it by purchasing again, but will lose any unused functionality or prepaid services so take care when deleting a subscription.

  • You can connect your local development environment to Azure Marketplace purchases, but they are not replicated locally.

  • No, Azure will not warn you if you delete a purchase that your application depends on.

  • Dependencies are not automatically managed for Azure Marketplace offerings. Please carefully review the description of your Azure Marketplace purchase before using it to determine if there are any dependencies you need to be aware of prior to deploying the solution.

  • We currently do support the migration of an Azure Marketplace VM to a new account when the subscription is transferred between Azure accounts,so long as both accounts are Enterprise Agreement, or both accounts are WebDirect with a credit card as a payment instrument.

  • You can associate your Azure account and associated subscription(s) to your Enterprise Agreement but the ISV charges from your Azure Marketplace VMs will continue to be billed against your prior payment instrument (e.g., your credit card). To enable ISVs charges from your Azure Marketplace VMs to be billed against your Enterprise Agreement, you will need to re-deploy your Azure Marketplace VMs under a new subscription created though the Enterprise portal.

  • EA Indirect customers must contact their Licensing Solution Provider (LSP) for all Azure Marketplace pricing questions.

  • Yes, for EA customers the enrollment administrator may turn off purchase privileges for all accounts on the enrollment, and turn it back on long enough to make a purchase.

  • The Azure Marketplace is available to Microsoft Azure customers in the following countries:

    Algeria, Argentina, Australia, Austria, Bahrain, Belarus, Belgium, Brazil, Bulgaria, Canada, Chile, Colombia, Costa Rica, Croatia*, Cyprus, Czech Republic, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France, Germany, Greece, Guatemala, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kazakhstan, Kenya, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malaysia, Malta, Mexico, Montenegro, Morocco, Netherlands, New Zealand, Nigeria, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico*, Qatar, Romania, Russia, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Trinidad and Tobago, Tunisia, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Venezuela.

    Currently, only bring-your-own-license (BYOL) Marketplace offers are available to Azure CSP and Open customers.

Publishers

  • Please visit /en-us/marketplace/programs/certified/ to learn more about the Microsoft Azure Certified program and how to publish and sell your applications and services in the Azure Marketplace.

  • The Microsoft Azure Certified program is designed to help partners drive business growth through recognition that their applications and services are compatible and run on Azure. When your solutions are certified, you get powerful new ways to promote and sell them, including co-marketing assistance and a listing in the Azure Marketplace where customers can discover and deploy your application right alongside solutions from Microsoft.

    For more information about the Microsoft Azure Certified program, please visit /en-us/marketplace/programs/certified/.

  • Azure Marketplace partners must have a service that is relevant to developers and IT Pros building applications and running their business on Azure. They must also provide a customer Service Level Agreement, privacy policy, and phone and online support.

  • No, you do not have to be an MPN member.

  • The Azure Marketplace is an integral part of the Microsoft Azure classic portal. Developers and IT Pros using Azure will have exposure to it every time they log in. In addition to being available in the management portal, Azure Marketplace solutions will be listed on the Azure Marketplace website.

  • For detailed video instruction to publish, visit Machine Learning Center.

  • All payments from Microsoft will be processed via Electronic Funds Transfer (EFT) monthly (Net 45 terms).

  • There is no fee to publish on the Azure Marketplace.

  • Please Log a ticket with Microsoft Support here.

  • You can report content infringement via the IP Infringement form located here.

  • Publishers based in the following countries can currently sell in the Azure Marketplace: Afghanistan, Albania, Algeria, Angola, Antigua and Barbuda, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Central African Republic, Chad, Chile, Colombia, Comoros, Congo, Congo (DRC), Costa Rica, Cote D'Ivoire, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Eritrea, Estonia, Ethiopia, Fiji Islands, Finland, France, Georgia, Germany, Ghana, Greece, Guatemala, Guinea, Haiti, Honduras, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Korea (South), Kuwait, Laos, Latvia, Lebanon, Liberia, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malawi, Malaysia, Mali, Malta, Mauritius, Mexico, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Nepal, Netherlands, The, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russia, Rwanda, Saudi Arabia, Senegal, Serbia, Sierra Leone, Singapore, Slovakia, Slovenia, Somalia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Venezuela, Vietnam, Zambia, and Zimbabwe.

  • The Azure Marketplace provides a market for publishers to promote and sell their products and services to Azure customers. You will instantly gain access to 88 global markets and Azure’s enterprise customer base, including more than 66% of Fortune 500 companies and many of the world’s leading developers.

Pricing & Billing

  • Pricing will vary based on product types. ISV software charges and Azure infrastructure costs are charged separately through your Azure subscription. Pricing models include:

    • BYOL Model: Bring-your-own-license. You obtain outside of the Azure Marketplace the right to access or use the offering and are not charged Azure Marketplace fees for use of the offering in the Azure Marketplace.
    • Free: Free SKU. Customers are not charged Azure Marketplace fees for use of the offering.
    • Free Software Trial (Try it now): Full-featured version of the offer that is promotionally free for a limited period of time. You will not be charged Azure Marketplace fees for use of the offering through a trial period. Upon expiration of the trial period, customers will automatically be charged based on standard rates for use of the offering.
    • Usage-Based: You are charged or billed based on the extent of your use of the offering. For Virtual Machines Images, you are charged an hourly Azure Marketplace fee. For Data Services, Developer services, and APIs, you are charged per unit of measurement as defined by the offering.
    • Monthly Fee: You are charged or billed a fixed monthly fee for a subscription to the offering (from date of subscription start for that particular plan). The monthly fee is not prorated for mid-month cancellations or unused services.

    Offer specific pricing details can be found on the solution details page on /en-us/marketplace/ or within the Microsoft Azure classic portal.

  • A Free Tier subscription offering is perpetually free, whereas a Free Software Trial (Try it now) offering is a paid offering that is promotionally free for a limited period of time after which it converts to a paid subscription.

  • No. A payment instrument is not required to deploy Free Tier offerings. However, for Free Trial offerings a payment instrument is required.
  • Yes. Enterprise Agreement (EA) customers can purchase applications and services from the Azure Marketplace. Pricing is set and owned by ISVs. As a result, standard Microsoft volume license discounts do not apply towards Azure Marketplace offerings.

  • No, no form of Azure subscription credits or monetary commitment funds on your account can be used towards Azure Marketplace purchases. This includes the free one-month trial credit, monthly MSDN credits, credits from Azure promos, monetary commitment balances, and any other free credits provided to you from Azure.

    However, many Marketplace partners offer free trials and/or free tier plans for their solutions.

  • No. Pricing for solutions in the Azure Marketplace are set and owned by ISVs, and standard Microsoft volume license discounts do not apply towards Azure Marketplace purchases.

  • Azure Marketplace purchases will inherit the same payment method as your Azure subscription and will be billed separately from Azure usage.

    MOSP (i.e., web-direct) customers will be charged against the same credit card that is on their Azure subscription profile. If you do not have a credit card on file (because you received a special waiver to have your Azure charges invoiced to you instead), then you will not be able to purchase from the Azure Marketplace, until you have an Azure subscription on a credit card.

    Enterprise Agreement (EA) customers will be charged against their EA. All Azure Marketplace purchases will be billed in arrears as overage on a single quarterly invoice. EA indirect, education, and government customers will be billed by their Licensing Solution Provider (LSP).

  • MOSP (i.e., web direct) customers can view Marketplace subscription details under the ‘Marketplace’ menu in the Azure billing portal. Customers that purchased Virtual Machines from the Marketplace can view their estimated accrued charges in the Microsoft Azure classic portal.

    Enterprise Agreement (EA) customers can view Marketplace subscription details in the ‘Azure Marketplace’ tab in the Enterprise portal billing and account management view. Note: EA Indirect customers will only see offer and usage information. Pricing details will not be available in the Enterprise portal.

  • Since this add-on is associated to the Azure VM, in order to cancel the Marketplace purchase you must stop running the VM by cancelling/deallocating the VM. This will stop all usage and charges from continuing on your Marketplace purchase.

  • The billing frequency depends on the type of Marketplace subscription you’ve purchased as well as the type of Azure agreement that you have.

    • All MOSP (i.e., web direct) customers will be billed monthly for their Azure Marketplace purchases.
    • Monthly fee subscriptions are billed in arrears on your purchase anniversary each month.
    • Hourly fee subscriptions are billed in arrears. Your on-file payment instrument will be charged 10 days after your purchase anniversary date each month.
    • Enterprise Agreement (EA) customers will be billed quarterly in arrears. All Azure Marketplace purchases will be charged as overage against your EA.
  • Although most Microsoft subscriptions can be easily converted to your Enterprise Agreement, Azure Marketplace purchases within those subscriptions cannot.

    To migrate Virtual Machines (VMs) purchased from the Azure Marketplace to your Enterprise Agreement subscription, you will need to deprovision them within your existing MOSP subscription and deploy them again within your EA subscription.

    To migrate other services purchased from the Azure Marketplace to your EA subscription, you will need to cancel them within your existing MOSP subscription and re-purchase them within your EA subscription. After doing so, you can submit a credit request for a refund for the potential month of overlapping coverage between the Marketplace service subscriptions - create a support ticket here.

  • "Price" refers to the cost of the Azure Virtual Machine to run the software. "Software price" refers to the cost of the publisher software running on an Azure Virtual Machine. "Total price" refers to the combined total cost of the Azure Virtual Machine and the publisher software running on an Azure Virtual Machine.
  • Yes. Azure subscription credits or monetary commitment funds on your account can be used toward Azure products and services to run Azure Marketplace offers. For example, you can use Azure monetary commitment funds toward the "price" component of a Virtual Machine offer in the Azure Marketplace. However, neither Azure subscription credits nor monetary commitment funds can be applied towards the publisher software ("software price") running on an Azure Virtual Machine.

Support

  • For general Azure Marketplace issues, please contact Azure Support. For support issues related to a software purchase on the Marketplace, please contact the third party publisher directly, per the support contact information listed on their solution details page on the Azure Marketplace.

  • Publishers provide all technical product support. You can find publisher contact information and/or a link to the support website on their solution details page on Azure Marketplace.

  • Contact Microsoft Support at Azure Support.

  • There is an Azure Marketplace forum and it can be found here.

  • Please Log a ticket with Microsoft Support here.

  • Customers must contact the publisher of the solution directly. Their contact information is listed on their solution details page on Azure Marketplace or a support link will be provided to their website.

  • Purchases made from the Azure Marketplace cannot be returned, but can be cancelled/deleted. Once a subscription is cancelled/deleted, you will not be charged for subsequent months.

    Customers must directly contact the publisher for any technical issues relating to their Marketplace service. You can find publisher contact information and/or a link to the support website on their solution details page on Azure Marketplace.

  • When you view the Dashboard of your purchases in the Microsoft Azure classic portal, you will find estimated usage information. Such estimated usage information may not include recent activity and may be based on projections derived from past consumption. During public preview, this capability may not be available for all purchases and vary based on product type.